Account Manager(m/w/x)

Beschreibung

In this role, you will nurture high-value hospitality partnerships by aligning the company's solutions with client goals, driving both account growth and long-term customer success in Berlin.

Anforderungen

• •Sales driven mindset
• •Experience in customer success, account management, sales or business development
• •Understanding of solution-based consultative sales and SaaS customer success
• •Professional poise and confidence in customer communication
• •Great task and time management skills
• •Proactive customer approach and funnel management
• •Optional Bachelor’s degree in a relevant field
• •Optional ability to use Salesforce and Churn Zero
• •Optional industry expertise in retail or hospitality
• •German language skills

Aufgaben

• •Drive expansion within a portfolio of high-value hospitality accounts
• •Build long-term relationships based on mutual trust
• •Meet and exceed established sales quotas
• •Deliver Quarterly Business Reviews and Success Plans
• •Analyze customer usage data and health indicators
• •Develop strategies for account retention and growth
• •Advocate for customer needs to drive product innovation
• •Collaborate with internal teams to ensure customer satisfaction
• •Resolve at-risk events through cross-functional coordination
• •Manage the strategic direction for every assigned customer
• •Communicate customer feedback to improve the product journey

Tools & Technologien

Benefits