Beschreibung

After a three-month expert rotation, you will drive AI adoption by managing strategic relationships and providing high-impact support to ensure the company's customers realize maximum value.

Anforderungen

• •Ability to learn AI systems
• •Customer empathy and relationship building
• •Responsiveness and issue ownership
• •Strategic thinking and prioritization skills
• •Self-guided and autonomous work style
• •Early adopter of AI technology
• •Foundational knowledge of technical systems
• •Communication of technical concepts
• •Strong English and German communication
• •Ability to thrive in growth-environments
• •Teamwork and stakeholder communication skills
• •Interest in AI adoption career
• •Experience in fast-paced environments
• •Technical background or comparable ability
• •Customer-facing or support experience (plus)
• •Consistent record of achievement
• •Required German language skills

Aufgaben

• •Complete intensive onboarding to achieve product mastery
• •Shadow and learn customer support interactions
• •Identify customer pain points and implementation challenges
• •Build integrations and workflow templates
• •Implement specific customer use cases
• •Develop implementation and adoption strategies
• •Apply account-based management to customer portfolios
• •Master the AI platform through daily interactions
• •Own the first response to customer requests
• •Manage an ARR-based portfolio of large customers
• •Provide comprehensive support for all assigned accounts
• •Lead customer workshops and implementation deep-dives
• •Drive value realization across the customer portfolio
• •Advocate for customer needs to influence product strategy

Tools & Technologien

Benefits