MATRIX42
2nd Level ITSM Support Engineer(m/w/x)
Vollzeitmit HomeofficeSenior
Frankfurt am Main
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MAMATRIX42
2nd Level Support Engineer UEM(m/w/x)
Frankfurt am Main
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Resolving technical incidents for customers in ESM environment. Very good IT infrastructure, SQL, and Cloud services knowledge required. Up to 6 additional development days, Social Day, bicycle leasing.
Anforderungen
- Degree in IT, Computer Science, or related field
- Previous experience in technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases, and Cloud services
- Experience with Client Management software, remote assistance, and similar software
- Experience with cloud troubleshooting and UEM tools
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level and fluent in English
- Ability to manage multiple tasks in a dynamic environment
- Customer-oriented mindset
- Knowledge of network, Internet technologies, and their protocols
- First knowledge in scripting such as PowerShell
- Experience in ESM support
Aufgaben
- Support customers in the ESM environment
- Manage technical incidents and ensure timely resolution
- Act as the first contact for technical support
- Resolve incidents efficiently
- Troubleshoot issues in your solution area
- Escalate complex cases as needed
- Communicate effectively with customers and partners about issue status
- Document solutions and contribute to the knowledge base
- Collaborate with Cloud, Services, Engineering, and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when necessary
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SQL Server
- Microsoft Azure
- PowerShell
- Matrix42 solutions
Benefits
Mehr Urlaubstage
- Up to 6 additional days off for personal or professional development
Gemeinnützige Ausrichtung
- Social Day for community assistance
Firmenfahrrad
- Bicycle leasing with contract and insurance
Sonstige Zulagen
- Choice of additional benefit: fitness membership, job ticket, retirement plan, or monetary bonus
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MATRIX42 erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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MAMATRIX42
2nd Level Support Engineer UEM(m/w/x)
Frankfurt am Main
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Resolving technical incidents for customers in ESM environment. Very good IT infrastructure, SQL, and Cloud services knowledge required. Up to 6 additional development days, Social Day, bicycle leasing.
Anforderungen
- Degree in IT, Computer Science, or related field
- Previous experience in technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases, and Cloud services
- Experience with Client Management software, remote assistance, and similar software
- Experience with cloud troubleshooting and UEM tools
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level and fluent in English
- Ability to manage multiple tasks in a dynamic environment
- Customer-oriented mindset
- Knowledge of network, Internet technologies, and their protocols
- First knowledge in scripting such as PowerShell
- Experience in ESM support
Aufgaben
- Support customers in the ESM environment
- Manage technical incidents and ensure timely resolution
- Act as the first contact for technical support
- Resolve incidents efficiently
- Troubleshoot issues in your solution area
- Escalate complex cases as needed
- Communicate effectively with customers and partners about issue status
- Document solutions and contribute to the knowledge base
- Collaborate with Cloud, Services, Engineering, and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when necessary
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SQL Server
- Microsoft Azure
- PowerShell
- Matrix42 solutions
Benefits
Mehr Urlaubstage
- Up to 6 additional days off for personal or professional development
Gemeinnützige Ausrichtung
- Social Day for community assistance
Firmenfahrrad
- Bicycle leasing with contract and insurance
Sonstige Zulagen
- Choice of additional benefit: fitness membership, job ticket, retirement plan, or monetary bonus
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MATRIX42 erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
MATRIX42
Branche
IT
Beschreibung
The company provides a platform for managing IT and business processes, enhancing productivity and security.
Noch nicht perfekt?
- MATRIX42
2nd Level ITSM Support Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorFrankfurt am Main - Utimaco
1st Level Support Engineer(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenAachen, Neu-Isenburgab 38.000 - 45.000 / Jahr - evoila Frankfurt GmbH
Microsoft 365 Supporter(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenFrankfurt am Main - BG-Phoenics GmbH
Fachinformatiker / IT-Mitarbeiter im 2nd-Level-Support - Onsite Support(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenFrankfurt am Main - CANCOM
Senior System Engineer Managed Services Microsoft Backend(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen, Berlin, Frankfurt am Main, Langenfeld (Rheinland), Stuttgart, Hannover, Aachen, Hamburg, Leipzig, Köln