MATRIX42
2nd Level Support Engineer UEM(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Frankfurt am Main
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MAMATRIX42
2nd Level ITSM Support Engineer(m/w/x)
Frankfurt am Main
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Resolving technical incidents within an ESM platform for IT and business processes. Cloud troubleshooting and ITSM tools experience required. Up to 6 additional days off for development, bicycle leasing.
Anforderungen
- Degree in IT, Computer Science, or related field
- Previous experience in technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory, and Cloud services
- Experience with cloud troubleshooting and ITSM tools
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level and fluent in English
- Ability to manage multiple tasks in a dynamic environment
- Customer-oriented mindset
- Knowledge of network, Internet technologies, and their protocols
- First knowledge in scripting such as PowerShell
- Experience in ESM support
Aufgaben
- Manage technical incidents and ensure timely resolution
- Support customers in the ESM environment
- Act as the first contact for technical support
- Resolve incidents efficiently
- Troubleshoot issues in your solution area
- Escalate complex cases as needed
- Communicate effectively with customers and partners about issue status
- Document solutions and contribute to the knowledge base
- Collaborate with Cloud, Services, Engineering, and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when necessary
Berufserfahrung
- 5 - 7 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SQL Server
- Microsoft Azure
- Matrix42 solutions
- ITIL
- PowerShell
Benefits
Mehr Urlaubstage
- Up to 6 additional days off for development
Gemeinnützige Ausrichtung
- One Social Day
Firmenfahrrad
- Bicycle leasing
Sonstige Vorteile
- Choice of additional benefit
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MATRIX42 erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- evoila Frankfurt GmbH
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1st Level Support Engineer(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenAachen, Neu-Isenburgab 38.000 - 45.000 / Jahr - MATRIX42
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Senior System Engineer Managed Services Microsoft Backend(m/w/x)
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MAMATRIX42
2nd Level ITSM Support Engineer(m/w/x)
Frankfurt am Main
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Resolving technical incidents within an ESM platform for IT and business processes. Cloud troubleshooting and ITSM tools experience required. Up to 6 additional days off for development, bicycle leasing.
Anforderungen
- Degree in IT, Computer Science, or related field
- Previous experience in technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory, and Cloud services
- Experience with cloud troubleshooting and ITSM tools
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level and fluent in English
- Ability to manage multiple tasks in a dynamic environment
- Customer-oriented mindset
- Knowledge of network, Internet technologies, and their protocols
- First knowledge in scripting such as PowerShell
- Experience in ESM support
Aufgaben
- Manage technical incidents and ensure timely resolution
- Support customers in the ESM environment
- Act as the first contact for technical support
- Resolve incidents efficiently
- Troubleshoot issues in your solution area
- Escalate complex cases as needed
- Communicate effectively with customers and partners about issue status
- Document solutions and contribute to the knowledge base
- Collaborate with Cloud, Services, Engineering, and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when necessary
Berufserfahrung
- 5 - 7 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SQL Server
- Microsoft Azure
- Matrix42 solutions
- ITIL
- PowerShell
Benefits
Mehr Urlaubstage
- Up to 6 additional days off for development
Gemeinnützige Ausrichtung
- One Social Day
Firmenfahrrad
- Bicycle leasing
Sonstige Vorteile
- Choice of additional benefit
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens MATRIX42 erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
MATRIX42
Branche
IT
Beschreibung
The company provides a platform for managing IT and business processes, enhancing productivity and security.
Noch nicht perfekt?
- MATRIX42
2nd Level Support Engineer UEM(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenFrankfurt am Main - evoila Frankfurt GmbH
Microsoft 365 Supporter(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenFrankfurt am Main - Utimaco
1st Level Support Engineer(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenAachen, Neu-Isenburgab 38.000 - 45.000 / Jahr - MATRIX42
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Vollzeitmit HomeofficeSeniorFrankfurt am Main - CANCOM
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Vollzeitmit HomeofficeSeniorMünchen, Berlin, Frankfurt am Main, Langenfeld (Rheinland), Stuttgart, Hannover, Aachen, Hamburg, Leipzig, Köln