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Vice President, Operations – Financial Messaging (FM)(m/w/x)

Genf
VollzeitVor OrtSenior

Managing end-to-end operations for a global financial messaging platform processing $16T+ annually. 15+ years progressive senior leadership experience with global mission-critical platforms required. High autonomy in managing critical global payment infrastructure.

Anforderungen

  • Minimum 15 years progressive experience in operations, technology, or platform leadership
  • Senior leadership experience in enterprise software, SaaS, payments, or financial services technology
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related technical discipline (Master’s preferred)
  • Proven experience with mission-critical, high-availability platforms at global scale
  • Strong background in incident management, operational resilience, change governance, and service reliability
  • Demonstrated success leading globally distributed teams and senior leaders
  • Experience operating in regulated environments with strong risk, compliance, and customer expectations
  • Exceptional executive communication, stakeholder management, and decision-making skills
  • Decisiveness, accountability, calmness under pressure, and customer-first mindset
  • Strategic thinking, operational rigor, and comfort driving outcomes in complex, cross-functional environments
  • Ability to build trust, challenge constructively, and set high bar for execution excellence

Aufgaben

  • Manage end-to-end FM platform operations
  • Ensure FM platform availability
  • Oversee FM platform incident management
  • Direct FM platform release execution
  • Mitigate FM platform customer impact
  • Act as ultimate escalation point for critical issues
  • Establish best-in-class standards for incident response
  • Establish best-in-class standards for problem management
  • Establish best-in-class standards for executive communications
  • Drive operational readiness for FM platforms
  • Lead release governance for FM platforms
  • Implement disciplined change management for FM platforms
  • Collaborate with Product and Engineering
  • Balance delivery speed, operational safety, and compliance
  • Lead customer operations
  • Provide high-quality experience for strategic, regulated customers
  • Define and own FM operational KPIs
  • Define and own executive operating cadence
  • Build, lead, and develop global FM Operations team
  • Serve as core member of FM leadership team
  • Represent FM Operations in executive forums

Berufserfahrung

  • 15 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Englischverhandlungssicher
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