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SAP Service Delivery Manager(m/w/x)
Primary link between Business Transformation and SAP CCoE, coordinating four teams for a global shipping and logistics firm. Minimum 20 years’ SAP project experience, with FI/CO/SD/MM/FSCM knowledge and ITSM/ITIL principles required. Coordination of four global teams across multiple locations.
Anforderungen
- Minimum 20 years’ experience in SAP projects
- Motivation for Business Process Improvement
- Knowledge in FI, CO, SD, MM, FSCM
- Excellent Knowledge of ITSM/ITIL principles
- University Degree in Finance, Accounting or IT
- Strong organizational skills and self-motivated
- Team leader with excellent inter-personal skills
- Analytically minded and methodical problem-solving
- Ability to efficiently prioritise work
- Technology enthusiast promoting new initiatives
- Strong written and communication skills in English
Aufgaben
- Act as primary link between Business Transformation Team and SAP CCoE.
- Build strong relationships to align SAP roadmap with executive strategy.
- Plan budget and year objectives for the division.
- Allocate resources from SAP CCoE to division projects.
- Coordinate and support four teams across multiple locations.
- Monitor SLAs and implement service management improvements.
- Apply best practices for service management in support and project delivery.
- Manage stakeholders and vendors effectively.
- Collaborate with SAP leaders and business architects for integration.
- Ensure delivery quality with a focus on audits and customer satisfaction.
- Handle cost and license recharge, including SAP annual license audits.
- Evaluate and drive organizational change management processes.
- Utilize SAP project methodologies for full implementation cycles.
- Create and negotiate statements of work and program plans.
Berufserfahrung
- 20 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Italienisch – Grundkenntnisse
Tools & Technologien
- SAP Solution Manager
- SIGNAVIO
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SAP Service Delivery Manager(m/w/x)
Primary link between Business Transformation and SAP CCoE, coordinating four teams for a global shipping and logistics firm. Minimum 20 years’ SAP project experience, with FI/CO/SD/MM/FSCM knowledge and ITSM/ITIL principles required. Coordination of four global teams across multiple locations.
Anforderungen
- Minimum 20 years’ experience in SAP projects
- Motivation for Business Process Improvement
- Knowledge in FI, CO, SD, MM, FSCM
- Excellent Knowledge of ITSM/ITIL principles
- University Degree in Finance, Accounting or IT
- Strong organizational skills and self-motivated
- Team leader with excellent inter-personal skills
- Analytically minded and methodical problem-solving
- Ability to efficiently prioritise work
- Technology enthusiast promoting new initiatives
- Strong written and communication skills in English
Aufgaben
- Act as primary link between Business Transformation Team and SAP CCoE.
- Build strong relationships to align SAP roadmap with executive strategy.
- Plan budget and year objectives for the division.
- Allocate resources from SAP CCoE to division projects.
- Coordinate and support four teams across multiple locations.
- Monitor SLAs and implement service management improvements.
- Apply best practices for service management in support and project delivery.
- Manage stakeholders and vendors effectively.
- Collaborate with SAP leaders and business architects for integration.
- Ensure delivery quality with a focus on audits and customer satisfaction.
- Handle cost and license recharge, including SAP annual license audits.
- Evaluate and drive organizational change management processes.
- Utilize SAP project methodologies for full implementation cycles.
- Create and negotiate statements of work and program plans.
Berufserfahrung
- 20 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Italienisch – Grundkenntnisse
Tools & Technologien
- SAP Solution Manager
- SIGNAVIO
Über das Unternehmen
MSC
Branche
IT
Beschreibung
The company is pivotal in global logistics operations, focusing on the evolution of Warehouse Management Systems.
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