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Technology Service Specialist(m/w/x)
Proactive support and ITSM process management for corporate and investment banking applications at a global Hausbank. Considerable Application Operation L2 experience required. Comprehensive mental, physical, and illness stability support.
Anforderungen
- Significant IT experience in corporate environments
- Significant Project or Program Management experience
- Significant Service Support Business experience
- Considerable Application Operation L2 experience
- Banking background or financial trade experience
- Global multi-vendor environment interaction skills
- Clear and concise communication skills
- Ability to discuss with banking customers
- Ability to obtain results through influence
- Minimum 3 years banking-IT sector experience
- Significant Unix environment and shell scripting experience
- Application configuration and database troubleshooting experience
- Ansible playbook writing and troubleshooting experience
- Administrative experience with Qlik, Informatica, Salesforce
- Experience configuring Apache Tomcat and WSO2
- Bachelor’s degree in IT or equivalent
- ITIL V3 Certification
- Project Management certification
Aufgaben
- Provide proactive support and troubleshoot the application portfolio
- Manage ITSM processes including incidents, problems, and changes
- Engage Global Incident Management for critical service outages
- Monitor Service-Now queues to ensure timely ticket resolution
- Identify and address recurring issues with vendors or experts
- Maintain up-to-date application documentation
- Escalate critical issues to the APS lead promptly
- Support and inform the client lead on operational matters
- Report on application performance and identify critical areas
- Document meeting minutes and track action items for leadership
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Unix
- Shell scripts
- Database
- SSL
- Ansible
- QlikView
- QlikSense
- Informatica
- SalesForce
- Apache Tomcat
- WSO2
Benefits
Mentale Gesundheitsförderung
- Mental health support
Sicherer Arbeitsplatz
- Stability support during illness
Gesundheits- & Fitnessangebote
- Physical health management support
- Preventive health measures
Ergonomischer Arbeitsplatz
- Healthy workplace environment
Sonstige Vorteile
- Financial goal support
- Future financial planning support
Noch nicht perfekt?
- VitolVollzeitnur vor OrtBerufserfahrenGenf
- Vitol
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Technology Service Specialist(m/w/x)
Proactive support and ITSM process management for corporate and investment banking applications at a global Hausbank. Considerable Application Operation L2 experience required. Comprehensive mental, physical, and illness stability support.
Anforderungen
- Significant IT experience in corporate environments
- Significant Project or Program Management experience
- Significant Service Support Business experience
- Considerable Application Operation L2 experience
- Banking background or financial trade experience
- Global multi-vendor environment interaction skills
- Clear and concise communication skills
- Ability to discuss with banking customers
- Ability to obtain results through influence
- Minimum 3 years banking-IT sector experience
- Significant Unix environment and shell scripting experience
- Application configuration and database troubleshooting experience
- Ansible playbook writing and troubleshooting experience
- Administrative experience with Qlik, Informatica, Salesforce
- Experience configuring Apache Tomcat and WSO2
- Bachelor’s degree in IT or equivalent
- ITIL V3 Certification
- Project Management certification
Aufgaben
- Provide proactive support and troubleshoot the application portfolio
- Manage ITSM processes including incidents, problems, and changes
- Engage Global Incident Management for critical service outages
- Monitor Service-Now queues to ensure timely ticket resolution
- Identify and address recurring issues with vendors or experts
- Maintain up-to-date application documentation
- Escalate critical issues to the APS lead promptly
- Support and inform the client lead on operational matters
- Report on application performance and identify critical areas
- Document meeting minutes and track action items for leadership
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Unix
- Shell scripts
- Database
- SSL
- Ansible
- QlikView
- QlikSense
- Informatica
- SalesForce
- Apache Tomcat
- WSO2
Benefits
Mentale Gesundheitsförderung
- Mental health support
Sicherer Arbeitsplatz
- Stability support during illness
Gesundheits- & Fitnessangebote
- Physical health management support
- Preventive health measures
Ergonomischer Arbeitsplatz
- Healthy workplace environment
Sonstige Vorteile
- Financial goal support
- Future financial planning support
Über das Unternehmen
Deutsche Bank (Suisse) SA
Branche
FinancialServices
Beschreibung
The company has been a Global Hausbank for clients for over 150 years, offering services in Corporate, Private, Investment Banking, and Asset Management.
Noch nicht perfekt?
- Vitol
Application Support Engineer(m/w/x)
Vollzeitnur vor OrtBerufserfahrenGenf - Vitol
Cloud-Hybrid Database and Application Administrator(m/w/x)
Vollzeitnur vor OrtSeniorGenf - Lombard Odier
Business Application Support Specialist – Finance(m/w/x)
Vollzeitnur vor OrtSeniorGenf - 0877 Deutsche Bank (Suisse) SA
Operations Officer(m/w/x)
Vollzeitnur vor OrtBerufserfahrenGenf - Banque Lombard Odier & Cie SA
IT Production Engineer – Scheduling / File Transfer / Monitoring(m/w/x)
Vollzeitnur vor OrtBerufserfahrenGenf