Application Support Engineer(m/w/x)

Beschreibung

You will ensure the reliability of mission-critical data platforms by providing expert L1 and L2 support, collaborating with global teams to resolve incidents and optimize the trading environment.

Anforderungen

• •Degree in Computer Science, Engineering, or equivalent experience
• •3+ years of application support experience
• •Understanding of L1/L2 support and incident management
• •Experience supporting data platform applications
• •Proficiency with SQL for troubleshooting
• •Familiarity with Linux/Unix and Windows OS
• •Experience with monitoring tools like Datadog
• •Strong analytical and problem-solving skills
• •Excellent written and verbal communication skills
• •Customer-focused mindset
• •Ability to work in distributed teams
• •Experience in energy trading or trading platforms
• •Familiarity with scripting languages for automation
• •Exposure to cloud platforms and data services
• •Experience with ticketing systems

Aufgaben

• •Provide L1 and L2 support for data platform applications
• •Triage, troubleshoot, and resolve application incidents
• •Monitor application health, performance, and data flows
• •Resolve user queries and service requests promptly
• •Escalate complex issues to L3 support or developers
• •Document and communicate technical issues clearly
• •Manage user access and data catalog administration
• •Monitor batch jobs and perform data integrity checks
• •Guide business users on application functionality and best practices
• •Maintain support documentation, knowledge bases, and runbooks
• •Perform root cause analysis for recurring issues
• •Support incident and change management processes
• •Participate in on-call rotations and after-hours support

Tools & Technologien