Technical Account Manager(m/w/x)

Beschreibung

As a Technical Account Manager, you will drive customer adoption of the Wiz platform by providing expert guidance, developing relationships with stakeholders, and ensuring satisfaction through effective communication and support. This role involves addressing technical issues, managing escalations, and identifying opportunities for growth within customer organizations.

Anforderungen

• •Fluency in German and English
• •Technical expertise and strong customer-facing skills
• •3+ years of experience in technical customer-facing roles
• •Strong understanding of cloud services and security best practices
• •Familiarity with container technologies (Docker, Kubernetes)
• •Strong problem-solving skills
• •Proven track record of building relationships with enterprise clients
• •Excellent communication and interpersonal skills
• •B.S. in Computer Science, Engineering, or similar field
• •Legal right to work in the country without visa sponsorship

Aufgaben

• •Plan and execute strategies for customer adoption of the Wiz platform
• •Provide expert guidance on deployment and operational best practices
• •Assist in establishing a Wiz Center of Excellence
• •Serve as the primary liaison for technical questions and escalations
• •Collaborate with Support, Product Management, and relevant teams
• •Contribute to workshops to help customers maximize the Wiz platform's value
• •Develop trusted advisor relationships with customer stakeholders
• •Establish a regular cadence of communication with customers
• •Help customers create Success Plans with critical goals and KPIs
• •Guide customers in achieving their objectives
• •Measure and report customers' achievement of KPIs internally and externally
• •Identify and address technical issues to ensure customer satisfaction
• •Collaborate with Engineering and Support to resolve technical escalations
• •Advocate for customer needs across various departments
• •Provide insights on new features available in Wiz
• •Effectively program manage account escalations
• •Collaborate with Sales and Renewal teams for contract renewals
• •Identify opportunities to expand Wiz usage within customer organizations
• •Maintain up-to-date knowledge of the Wiz platform's functionality and technology
• •Monitor news on emerging cloud security threats
• •Grow knowledge of the Wiz ecosystem, including Cloud Service Providers and technology partners

Tools & Technologien