Parloa
Team Lead, Enterprise Customer Engagement DACH(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin, München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
REremberg
Team Lead Customer Success(m/w/x)
München
Vollzeitmit HomeofficeManagement
AI/ML
Nejo KI-Zusammenfassung
Leading a Customer Success team at an AI-driven industrial asset management platform. 1+ years of customer success leadership experience required. Equity and state-of-the-art tools provided.
Anforderungen
- Customer success leadership experience (1+ years)
- Experience leading CS or post-sales team
- B2B SaaS experience
- Strong coaching skills
- Passion for people development
- Owning team performance
- Driving results under pressure
- PLG & low-touch mindset
- Focus on leverage (automation, in-product flows, self-serve content)
- Understanding of activation milestones
- Understanding of health scoring
- Understanding of churn prevention
- Understanding of renewal motion
- Knowledge of modern CS frameworks
- Knowledge of modern CS tools
- Analytical thinking
- Data-driven decision making
- KPI focus
- Continuous optimization
- Dashboard creation and interpretation
- AI-native operator
- Hands-on with AI tooling
- Identifying AI automation opportunities
- Solution engineering exposure (plus)
- Experience with Enterprise customers (plus)
- Executive stakeholder management
- Engaging C-Level stakeholders
- Running QBRs
- Handling escalation/de-escalation conversations
- Steering executive relationships
- Consulting background (plus)
- Fluent German
- Proficient English
Aufgaben
- Lead and develop Customer Success team
- Set ambitious targets for the team
- Run weekly portfolio reviews
- Build a culture of ownership and impact
- Design and improve onboarding processes
- Create in-product guidance and templated configurations
- Own net revenue retention as primary KPI
- Build early-warning systems for customer health
- Run save-plays and drive renewals
- Feed churn root causes back into Product and GTM
- Manage AI-assisted outreach and ticket resolution
- Implement call summarization and automated health scoring
- Partner with Sales on existing customer opportunities
- Collaborate with Product on user feedback
- Work with Growth on PLG strategies
- Coordinate with Marketing on content and customer advocacy
- Track team performance through KPIs
- Forecast customer renewals
- Translate customer signals into actions
Berufserfahrung
- 1 Jahr
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- Competitive compensation package
- Equity
Sonstige Vorteile
- Annual reviews
- JobRad
Moderne Technikausstattung
- State-of-the-art tools and equipment
Gesundheits- & Fitnessangebote
- Health and wellness benefits
- Wellpass
- Urban Sports Club
Mentale Gesundheitsförderung
- Access to Nilo Health
Mitarbeiterrabatte
- GUUD card
Parkplatz & Pendelvorteile
- Prime office location
Lockere Unternehmenskultur
- Lively office culture
Flexibles Arbeiten
- 3 days/week in office
- Remote work up to 3 months/year
Mehr Urlaubstage
- 30 vacation days
Sonstige Zulagen
- Development budget
Weiterbildungsangebote
- Educational leave
Sinnstiftende Arbeit
- Volunteering day
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens remberg erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Leading a Customer Success team at an AI-driven industrial asset management platform. 1+ years of customer success leadership experience required. Equity and state-of-the-art tools provided.
Anforderungen
- Customer success leadership experience (1+ years)
- Experience leading CS or post-sales team
- B2B SaaS experience
- Strong coaching skills
- Passion for people development
- Owning team performance
- Driving results under pressure
- PLG & low-touch mindset
- Focus on leverage (automation, in-product flows, self-serve content)
- Understanding of activation milestones
- Understanding of health scoring
- Understanding of churn prevention
- Understanding of renewal motion
- Knowledge of modern CS frameworks
- Knowledge of modern CS tools
- Analytical thinking
- Data-driven decision making
- KPI focus
- Continuous optimization
- Dashboard creation and interpretation
- AI-native operator
- Hands-on with AI tooling
- Identifying AI automation opportunities
- Solution engineering exposure (plus)
- Experience with Enterprise customers (plus)
- Executive stakeholder management
- Engaging C-Level stakeholders
- Running QBRs
- Handling escalation/de-escalation conversations
- Steering executive relationships
- Consulting background (plus)
- Fluent German
- Proficient English
Aufgaben
- Lead and develop Customer Success team
- Set ambitious targets for the team
- Run weekly portfolio reviews
- Build a culture of ownership and impact
- Design and improve onboarding processes
- Create in-product guidance and templated configurations
- Own net revenue retention as primary KPI
- Build early-warning systems for customer health
- Run save-plays and drive renewals
- Feed churn root causes back into Product and GTM
- Manage AI-assisted outreach and ticket resolution
- Implement call summarization and automated health scoring
- Partner with Sales on existing customer opportunities
- Collaborate with Product on user feedback
- Work with Growth on PLG strategies
- Coordinate with Marketing on content and customer advocacy
- Track team performance through KPIs
- Forecast customer renewals
- Translate customer signals into actions
Berufserfahrung
- 1 Jahr
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Benefits
Attraktive Vergütung
- Competitive compensation package
- Equity
Sonstige Vorteile
- Annual reviews
- JobRad
Moderne Technikausstattung
- State-of-the-art tools and equipment
Gesundheits- & Fitnessangebote
- Health and wellness benefits
- Wellpass
- Urban Sports Club
Mentale Gesundheitsförderung
- Access to Nilo Health
Mitarbeiterrabatte
- GUUD card
Parkplatz & Pendelvorteile
- Prime office location
Lockere Unternehmenskultur
- Lively office culture
Flexibles Arbeiten
- 3 days/week in office
- Remote work up to 3 months/year
Mehr Urlaubstage
- 30 vacation days
Sonstige Zulagen
- Development budget
Weiterbildungsangebote
- Educational leave
Sinnstiftende Arbeit
- Volunteering day
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens remberg erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
remberg
Branche
IT
Beschreibung
The company leverages AI to enhance the service, operation, and maintenance of industrial assets.
Noch nicht perfekt?
- Parloa
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