42watt
Teamlead Customer Success & Support(m/w/x)
Vollzeitmit HomeofficeSenior
München
Neuer Job?Nejo!
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THThe Mobility House
Team Lead (Energy) Operations & Customer Success(m/w/x)
München
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Leading Energy Operations and Customer Success for grid-integrated vehicle batteries. Initial leadership experience or readiness to take ownership required. High responsibility, rapid development.
Anforderungen
- Experience in energy industry operations, market communication, customer success, or product management
- Understanding of German energy market, operational processes, and regulatory requirements
- Initial leadership experience or readiness to take ownership
- Analytical and structured mindset with KPI-driven operations experience
- Experience building or improving operational processes in dynamic environment
- Proficiency with data and operational tools (CRM, ticketing, BI)
- Experience managing external partners and stakeholders
- Ownership mindset balancing strategic thinking and hands-on execution
- Calm, solution-oriented, resilient personality navigating ambiguity
- Excellent communication and coordination skills
Aufgaben
- Lead and develop the Energy Operations team
- Foster a hands-on, pragmatic, and collaborative culture
- Own and improve all operational processes across the customer lifecycle
- Establish and manage a KPI-driven Customer Success approach
- Increase customer lifetime value and reduce churn
- Ensure efficient and scalable support processes for B2C and white-label solutions
- Maintain operational excellence in market communication
- Ensure compliance with German energy market regulations
- Act as the main operational counterpart for white-label partners
- Ensure high service quality for white-label partners
- Drive continuous process improvements using data and customer insights
- Ensure stable day-to-day operations
- Build scalable structures and automation
- Steer price adjustments, contract renewals, and portfolio development
- Manage operational escalations
- Ensure fast, structured resolution across internal and external teams
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- CRM
- ticketing systems
- BI tools
Benefits
Sinnstiftende Arbeit
- High level of responsibility
Startup-Atmosphäre
- Rapid development
- Growing and innovative company
Lockere Unternehmenskultur
- Open, diverse & international team
Flexibles Arbeiten
- Flexible working hours
- Mobile working from home
Mehr Urlaubstage
- Additional vacation days
Workation & Sabbatical
- 20 days in other European countries
Moderne Technikausstattung
- Choice between latest Apple and Dell IT equipment
Öffi Tickets
- Subsidy for Deutschlandticket job
Gesundheits- & Fitnessangebote
- Wellpass membership
Firmenwagen
- Lease of preferred car via FINN
Firmenfahrrad
- Lease of preferred bike via Job Rad
Parkplatz & Pendelvorteile
- Modern office with good public transport connections
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens The Mobility House erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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THThe Mobility House
Team Lead (Energy) Operations & Customer Success(m/w/x)
München
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Leading Energy Operations and Customer Success for grid-integrated vehicle batteries. Initial leadership experience or readiness to take ownership required. High responsibility, rapid development.
Anforderungen
- Experience in energy industry operations, market communication, customer success, or product management
- Understanding of German energy market, operational processes, and regulatory requirements
- Initial leadership experience or readiness to take ownership
- Analytical and structured mindset with KPI-driven operations experience
- Experience building or improving operational processes in dynamic environment
- Proficiency with data and operational tools (CRM, ticketing, BI)
- Experience managing external partners and stakeholders
- Ownership mindset balancing strategic thinking and hands-on execution
- Calm, solution-oriented, resilient personality navigating ambiguity
- Excellent communication and coordination skills
Aufgaben
- Lead and develop the Energy Operations team
- Foster a hands-on, pragmatic, and collaborative culture
- Own and improve all operational processes across the customer lifecycle
- Establish and manage a KPI-driven Customer Success approach
- Increase customer lifetime value and reduce churn
- Ensure efficient and scalable support processes for B2C and white-label solutions
- Maintain operational excellence in market communication
- Ensure compliance with German energy market regulations
- Act as the main operational counterpart for white-label partners
- Ensure high service quality for white-label partners
- Drive continuous process improvements using data and customer insights
- Ensure stable day-to-day operations
- Build scalable structures and automation
- Steer price adjustments, contract renewals, and portfolio development
- Manage operational escalations
- Ensure fast, structured resolution across internal and external teams
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- CRM
- ticketing systems
- BI tools
Benefits
Sinnstiftende Arbeit
- High level of responsibility
Startup-Atmosphäre
- Rapid development
- Growing and innovative company
Lockere Unternehmenskultur
- Open, diverse & international team
Flexibles Arbeiten
- Flexible working hours
- Mobile working from home
Mehr Urlaubstage
- Additional vacation days
Workation & Sabbatical
- 20 days in other European countries
Moderne Technikausstattung
- Choice between latest Apple and Dell IT equipment
Öffi Tickets
- Subsidy for Deutschlandticket job
Gesundheits- & Fitnessangebote
- Wellpass membership
Firmenwagen
- Lease of preferred car via FINN
Firmenfahrrad
- Lease of preferred bike via Job Rad
Parkplatz & Pendelvorteile
- Modern office with good public transport connections
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens The Mobility House erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
The Mobility House
Branche
EnergyAutomation
Beschreibung
Das Unternehmen gestaltet eine emissionsfreie Energie- und Mobilitätszukunft, indem es Fahrzeugbatterien ins Stromnetz integriert.
Noch nicht perfekt?
- 42watt
Teamlead Customer Success & Support(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - BayWa r.e. Data Services GmbH
Head of BESS Asset Operations EMEA(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen - BayWa r.e. Data Services GmbH
Head of BESS Asset Operations(m/w/x)
Vollzeitmit HomeofficeSeniorMainz, München - remberg
Team Lead Customer Success(m/w/x)
Vollzeitmit HomeofficeManagementMünchen - FINN
Team Lead Customer Service(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen