Strategic Implementation Specialist - EMEA(m/w/x)

Beschreibung

You will lead enterprise customers through complex software implementations, ensuring they achieve rapid value. By blending technical configuration with strategic guidance, you'll act as a proactive advocate and process expert.

Anforderungen

• •Experience managing complex B2B SaaS projects
• •Ability to work in remote-first settings
• •Understanding of complex B2B SaaS products
• •Technical curiosity and creativity
• •Ashby or ATS experience (plus)
• •Adeptness at understanding customer needs
• •Proactive customer advocacy and engagement
• •Experience navigating change management processes
• •Ability to advise on best practices
• •Critical thinking and solutions orientation
• •Effective cross-functional collaboration skills
• •Clear communication and conceptual distillation
• •Excellent listening skills
• •Innovative and scalable problem solving
• •Eagerness to improve processes
• •Detail-oriented and technically proficient
• •Data-driven decision making
• •Adaptability in fast-paced environments
• •Passion for coaching and teaching

Aufgaben

• •Manage end-to-end implementation of software solutions
• •Develop and execute strategic implementation plans
• •Guide enterprise customers through onboarding projects
• •Align stakeholders and communicate project plans
• •Configure complex B2B SaaS product workflows
• •Tailor implementations to specific customer requirements
• •Navigate change management and system adaptation
• •Advise customers on software best practices
• •Address thematic customer opportunities proactively
• •Collaborate with cross-functional internal teams
• •Distill complex concepts into simple themes
• •Advocate for customer needs to internal stakeholders
• •Improve internal processes and scalable workflows
• •Use metrics and analytics to measure success

Tools & Technologien

Benefits