Beschreibung

You will serve as the primary point of contact for technical support, ensuring smooth operations by troubleshooting hardware and software issues while maintaining the company's knowledge base.

Anforderungen

• •Two years Service Desk experience
• •Independent ticket management in ITSM
• •Windows 10/11 administration and troubleshooting
• •Basic computer network understanding
• •Active Directory or Entra ID experience
• •Microsoft 365 installation and administration
• •Good documentation skills
• •CompTIA A+ certification
• •Microsoft Certified MD-100 or MD-102
• •VET Diploma in IT or equivalent
• •ITIL Foundation Certificate
• •CompTIA Network+ certification
• •Microsoft 365 Certified Fundamentals
• •Service orientation and work ethic
• •Excellent communication skills
• •Teamwork, autonomy, and accountability
• •Attention to detail
• •Willingness to learn and adapt
• •Fluency in German and English
• •Basic knowledge of French

Aufgaben

• •Provide first-line support for workstations and peripherals
• •Manage account access and network connectivity
• •Support printing services and Microsoft Office applications
• •Handle telephony and front-desk duties
• •Communicate technical instructions to non-technical users
• •Perform initial troubleshooting and provide solutions
• •Escalate incidents and follow up until resolution
• •Document requests in the Jira ticketing system
• •Provide regular status updates to users
• •Maintain the Confluence Eureka knowledge base
• •Track hardware movements and update asset information
• •Support employee onboarding and offboarding processes

Tools & Technologien