CACI
ServiceNow Administrator - Senior(m/w/x)
Vollzeitnur vor OrtSenior
Stuttgart
ab USD 115.600 - 254.200 / Jahr
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CACACI, INC.-FEDERAL
Service Desk Lead (Genesys ACD-IVR Systems)(m/w/x)
Stuttgart
ab USD 142.200 / Jahr
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Overseeing daily IT service desk operations, administering call routing and interactive voice response systems, and implementing ServiceNow automation workflows. Active Top Secret Clearance and 3 years call routing system experience required. Direct impact on national safety missions.
Anforderungen
- Active Top Secret Clearance
- Minimum 5 years of experience as IT Service Desk Manager or similar role
- At least 3 years of hands-on experience with Genesys ACD-IVR systems
- At least 3 years of experience with ServiceNow
- Experience with Genesys ACD-IVR and integration into ServiceNow
- Experience managing to SLAs
- IAT Level II or greater
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Proficiency in Genesys Cloud or Genesys Engage
- Expertise in ServiceNow platform administration
- Familiarity with ITIL v3 or v4 frameworks
- Knowledge of Windows, macOS, and mobile device support environments
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Analytical mindset with focus on problem-solving
- ITIL Foundation or higher
- Genesys Certified Professional or equivalent
- ServiceNow Certified System Administrator or equivalent
Aufgaben
- Oversee daily operations of the IT service desk
- Administer and optimize Genesys ACD and IVR systems
- Implement and maintain ServiceNow automation workflows
- Supervise and mentor service desk analysts
- Identify opportunities for process optimization
- Monitor and report on key performance indicators
- Oversee major incident resolution and root cause analysis
- Collaborate with Genesys and ServiceNow vendors
- Develop and maintain training programs and documentation
- Ensure compliance with organizational policies and data security standards
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Genesys ACD-IVR
- ServiceNow
- Genesys Cloud
- Genesys Engage
Benefits
Workation & Sabbatical
- Flexible time off
Weiterbildungsangebote
- Robust learning resources
- Continuing education
Gesundheits- & Fitnessangebote
- Comprehensive healthcare
- Wellness benefits
Attraktive Vergütung
- Financial benefits
Betriebliche Altersvorsorge
- Retirement support
Familienfreundlichkeit
- Family support
Mehr Urlaubstage
- Time off benefits
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens CACI, INC.-FEDERAL erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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- Leidos
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Vollzeitnur vor OrtSeniorStuttgartab USD 125.725 / Jahr - CACI, INC.-FEDERAL
Senior IT Support & Service Desk Administrator (Tier 1/2)(m/w/x)
Vollzeitnur vor OrtSeniorStuttgartab USD 142.200 / Jahr - CACI, INC.-FEDERAL
Configuration Management Support Technician(m/w/x)
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Knowledge Management Engineer - Senior(m/w/x)
Vollzeitnur vor OrtSeniorStuttgartab USD 173.900 / Jahr
CACACI, INC.-FEDERAL
Service Desk Lead (Genesys ACD-IVR Systems)(m/w/x)
Stuttgart
ab USD 142.200 / Jahr
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Overseeing daily IT service desk operations, administering call routing and interactive voice response systems, and implementing ServiceNow automation workflows. Active Top Secret Clearance and 3 years call routing system experience required. Direct impact on national safety missions.
Anforderungen
- Active Top Secret Clearance
- Minimum 5 years of experience as IT Service Desk Manager or similar role
- At least 3 years of hands-on experience with Genesys ACD-IVR systems
- At least 3 years of experience with ServiceNow
- Experience with Genesys ACD-IVR and integration into ServiceNow
- Experience managing to SLAs
- IAT Level II or greater
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Proficiency in Genesys Cloud or Genesys Engage
- Expertise in ServiceNow platform administration
- Familiarity with ITIL v3 or v4 frameworks
- Knowledge of Windows, macOS, and mobile device support environments
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Analytical mindset with focus on problem-solving
- ITIL Foundation or higher
- Genesys Certified Professional or equivalent
- ServiceNow Certified System Administrator or equivalent
Aufgaben
- Oversee daily operations of the IT service desk
- Administer and optimize Genesys ACD and IVR systems
- Implement and maintain ServiceNow automation workflows
- Supervise and mentor service desk analysts
- Identify opportunities for process optimization
- Monitor and report on key performance indicators
- Oversee major incident resolution and root cause analysis
- Collaborate with Genesys and ServiceNow vendors
- Develop and maintain training programs and documentation
- Ensure compliance with organizational policies and data security standards
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Genesys ACD-IVR
- ServiceNow
- Genesys Cloud
- Genesys Engage
Benefits
Workation & Sabbatical
- Flexible time off
Weiterbildungsangebote
- Robust learning resources
- Continuing education
Gesundheits- & Fitnessangebote
- Comprehensive healthcare
- Wellness benefits
Attraktive Vergütung
- Financial benefits
Betriebliche Altersvorsorge
- Retirement support
Familienfreundlichkeit
- Family support
Mehr Urlaubstage
- Time off benefits
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens CACI, INC.-FEDERAL erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
CACI, INC.-FEDERAL
Branche
IT
Beschreibung
CACI places character and innovation at the center of its operations, supporting critical missions and ensuring national safety.
Noch nicht perfekt?
- CACI
ServiceNow Administrator - Senior(m/w/x)
Vollzeitnur vor OrtSeniorStuttgartab USD 115.600 - 254.200 / Jahr - Leidos
ServiceNow Administrator - Senior(m/w/x)
Vollzeitnur vor OrtSeniorStuttgartab USD 125.725 / Jahr - CACI, INC.-FEDERAL
Senior IT Support & Service Desk Administrator (Tier 1/2)(m/w/x)
Vollzeitnur vor OrtSeniorStuttgartab USD 142.200 / Jahr - CACI, INC.-FEDERAL
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Vollzeitnur vor OrtSeniorStuttgartab USD 142.200 / Jahr - CACI, INC.-FEDERAL
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Vollzeitnur vor OrtSeniorStuttgartab USD 173.900 / Jahr