Talon.One
Enterprise Technical Account Manager, EMEA(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DEdeskbird
Senior Technical Account Manager(m/w/x)
Berlin, München
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Technical authority for escalations, investigating and resolving high-level issues for strategic accounts. 4+ years in a technical role, detective mindset, and REST API navigation skills required. Unlimited PTO, annual company summit, and home office support.
Anforderungen
- 4+ years in technical role (TAM, Solutions Engineer, Support Engineer)
- Passion for troubleshooting
- Detective mindset
- Ability to navigate REST APIs
- Ability to debug integration logic
- Deep experience with Enterprise Identity (Azure AD/Entra ID, SAML, OAuth 2.0, SCIM)
- Ability to explain technical bugs/limitations to non-technical stakeholders
- Ability to manage high volume of technical tasks and escalations
- Excellent English communication skills
- Experience in HR Tech, Workplace Management, or B2B SaaS
- Familiarity with workflow tools (Make.com, Zapier, Power Automate)
- History of contributing to developer docs, help centers, or runbooks
- Basic SQL or data analysis skills
- German communication skills
- Translate IT-speak into business value
- Solve for root cause of issues
- Bring structure to ambiguity
- Deliver clarity during complex enterprise situations
Aufgaben
- Act as technical authority for escalations
- Investigate and resolve high-level issues
- Lead handoff to Engineering with clear evidence
- Identify bug patterns for product improvements
- Ensure flawless ecosystem integration for strategic accounts
- Architect SSO/SAML, Azure AD/Entra ID, SCIM, M365 Calendar Sync setups
- Consult on API-driven workflows and automations
- Define ownership and fallback processes for integrations
- Partner with Sales on security and IT requirements
- Translate customer environments into implementation requirements
- Conduct risk assessments for complex environments
- Create scalable documentation and developer guides
- Develop internal playbooks from triaging discoveries
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – verhandlungssicher
Tools & Technologien
- REST APIs
- Azure AD/Entra ID
- SAML
- OAuth 2.0
- SCIM
- Make.com
- Zapier
- Power Automate
- SQL
Benefits
Mehr Urlaubstage
- Unlimited PTO
Team Events & Ausflüge
- Annual company summit
- Team "Bursts"
Sonstige Vorteile
- Home office support
Weiterbildungsangebote
- Learning & development budget
Sonstige Zulagen
- Co-working allowance
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens deskbird erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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DEdeskbird
Senior Technical Account Manager(m/w/x)
Berlin, München
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Technical authority for escalations, investigating and resolving high-level issues for strategic accounts. 4+ years in a technical role, detective mindset, and REST API navigation skills required. Unlimited PTO, annual company summit, and home office support.
Anforderungen
- 4+ years in technical role (TAM, Solutions Engineer, Support Engineer)
- Passion for troubleshooting
- Detective mindset
- Ability to navigate REST APIs
- Ability to debug integration logic
- Deep experience with Enterprise Identity (Azure AD/Entra ID, SAML, OAuth 2.0, SCIM)
- Ability to explain technical bugs/limitations to non-technical stakeholders
- Ability to manage high volume of technical tasks and escalations
- Excellent English communication skills
- Experience in HR Tech, Workplace Management, or B2B SaaS
- Familiarity with workflow tools (Make.com, Zapier, Power Automate)
- History of contributing to developer docs, help centers, or runbooks
- Basic SQL or data analysis skills
- German communication skills
- Translate IT-speak into business value
- Solve for root cause of issues
- Bring structure to ambiguity
- Deliver clarity during complex enterprise situations
Aufgaben
- Act as technical authority for escalations
- Investigate and resolve high-level issues
- Lead handoff to Engineering with clear evidence
- Identify bug patterns for product improvements
- Ensure flawless ecosystem integration for strategic accounts
- Architect SSO/SAML, Azure AD/Entra ID, SCIM, M365 Calendar Sync setups
- Consult on API-driven workflows and automations
- Define ownership and fallback processes for integrations
- Partner with Sales on security and IT requirements
- Translate customer environments into implementation requirements
- Conduct risk assessments for complex environments
- Create scalable documentation and developer guides
- Develop internal playbooks from triaging discoveries
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – verhandlungssicher
Tools & Technologien
- REST APIs
- Azure AD/Entra ID
- SAML
- OAuth 2.0
- SCIM
- Make.com
- Zapier
- Power Automate
- SQL
Benefits
Mehr Urlaubstage
- Unlimited PTO
Team Events & Ausflüge
- Annual company summit
- Team "Bursts"
Sonstige Vorteile
- Home office support
Weiterbildungsangebote
- Learning & development budget
Sonstige Zulagen
- Co-working allowance
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens deskbird erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
deskbird
Branche
IT
Beschreibung
The company empowers organizations to manage hybrid work through people-centric software that optimizes office operations.
Noch nicht perfekt?
- Talon.One
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