Dataiku
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Frankfurt am Main
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
RARail-Flow GmbH
Senior Customer Success Manager - SaaS(m/w/x)
Frankfurt am Main, Hamburg
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Driving adoption of rail logistics SaaS for enterprise clients. Analytical mindset and B2B SaaS experience required. Hybrid work, professional development budget.
Anforderungen
- 3+ years B2B SaaS Customer Success/Account Management
- Experience with enterprise customers
- Ability to drive adoption, value realization, renewals
- Analytical mindset, interpret usage data
- Translate insights into customer actions
- Excellent stakeholder management skills
- Highly motivated, structured, independent work
- Strong sense of ownership
- Strong communication, presentation, facilitation skills
- High interpersonal sensitivity
- Experience in transport, logistics, rail freight, intermodal, or TMS
- Fluency in Dutch
- Fluency in English
Aufgaben
- Ensure customers realize maximum value from SaaS solutions
- Analyze product usage across all SaaS customers
- Assess adoption levels and customer value against benchmarks
- Identify deviations from expected usage or value realization
- Prioritize customers requiring proactive engagement
- Approach customers with usage or value gaps
- Offer guidance and targeted support to increase adoption
- Design and deliver enablement measures like trainings
- Take strategic ownership of key enterprise customers
- Conduct regular in-depth reviews with key customers
- Perform quarterly on-site or remote engagements
- Act as feedback interface between customers and Product/Engineering
- Translate customer insights into product roadmap input
- Own customer health and renewal readiness
- Track contract timelines and identify churn risks
- Drive mitigation measures with internal teams
- Work closely with Sales, Product, Engineering, and Support
- Maintain customer context and usage insights in HubSpot CRM
- Ensure transparency and consistency in CRM
- Report on customer success and renewal outlooks
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Niederländisch – fließend
- Englisch – fließend
Benefits
Flexibles Arbeiten
- Hybrid working options
- Fully remote work for several weeks
Sonstige Zulagen
- Professional development budget
Moderne Technikausstattung
- High-quality IT equipment
Team Events & Ausflüge
- Team events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Rail-Flow GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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RARail-Flow GmbH
Senior Customer Success Manager - SaaS(m/w/x)
Frankfurt am Main, Hamburg
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Driving adoption of rail logistics SaaS for enterprise clients. Analytical mindset and B2B SaaS experience required. Hybrid work, professional development budget.
Anforderungen
- 3+ years B2B SaaS Customer Success/Account Management
- Experience with enterprise customers
- Ability to drive adoption, value realization, renewals
- Analytical mindset, interpret usage data
- Translate insights into customer actions
- Excellent stakeholder management skills
- Highly motivated, structured, independent work
- Strong sense of ownership
- Strong communication, presentation, facilitation skills
- High interpersonal sensitivity
- Experience in transport, logistics, rail freight, intermodal, or TMS
- Fluency in Dutch
- Fluency in English
Aufgaben
- Ensure customers realize maximum value from SaaS solutions
- Analyze product usage across all SaaS customers
- Assess adoption levels and customer value against benchmarks
- Identify deviations from expected usage or value realization
- Prioritize customers requiring proactive engagement
- Approach customers with usage or value gaps
- Offer guidance and targeted support to increase adoption
- Design and deliver enablement measures like trainings
- Take strategic ownership of key enterprise customers
- Conduct regular in-depth reviews with key customers
- Perform quarterly on-site or remote engagements
- Act as feedback interface between customers and Product/Engineering
- Translate customer insights into product roadmap input
- Own customer health and renewal readiness
- Track contract timelines and identify churn risks
- Drive mitigation measures with internal teams
- Work closely with Sales, Product, Engineering, and Support
- Maintain customer context and usage insights in HubSpot CRM
- Ensure transparency and consistency in CRM
- Report on customer success and renewal outlooks
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Niederländisch – fließend
- Englisch – fließend
Benefits
Flexibles Arbeiten
- Hybrid working options
- Fully remote work for several weeks
Sonstige Zulagen
- Professional development budget
Moderne Technikausstattung
- High-quality IT equipment
Team Events & Ausflüge
- Team events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Rail-Flow GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Rail-Flow GmbH
Branche
Logistics
Beschreibung
Das Unternehmen revolutioniert die Effizienz und den Zugang zum Schienengüterverkehr und intermodalen Transport mit innovativen Lösungen.
Noch nicht perfekt?
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