Beschreibung

In this role, you will bridge central IT services and the Service Business Unit, ensuring seamless IT service delivery across multiple sites. Your day-to-day responsibilities will involve consulting with managers, prioritizing stakeholder demands, and leading issue resolution to maintain service continuity.

Anforderungen

• •Bachelor's degree in information technology, business, engineering, or related field
• •10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles
• •5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders
• •Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions
• •Experience with manufacturing operations methods, process, and change management
• •Strong proficiency with IT service management platforms (ServiceNow), Microsoft enterprise tools (Azure, DevOps, Office 365), and process improvement methodologies
• •Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge

Aufgaben

• •Act as the main contact between central IT services and the Service Business Unit
• •Consult with Hub Managers, LSU Managers, and application owners on IT needs
• •Ensure end-to-end IT service delivery across all Service sites
• •Coordinate with global IT support and third-party suppliers
• •Aggregate and prioritize demands from business stakeholders
• •Translate requirements into actionable IT service improvements
• •Lead escalation management and coordinate issue resolution
• •Maintain service continuity while addressing local and regional priorities
• •Oversee implementation of global IT standards and processes
• •Ensure consistent policy compliance across all locations
• •Develop a comprehensive understanding of each site's operational needs
• •Inform regional strategy based on systems architecture and stakeholder landscape
• •Serve as the single point of contact for global IT projects and changes
• •Ensure smooth coordination between business units and central IT
• •Minimize operational disruption during project implementations
• •Ensure compliance with external and internal regulations and guidelines

Tools & Technologien