FREENOW
Senior Product Manager - Invoicing & Partner Payments(m/w/x)
Vollzeitnur vor OrtSenior
Berlin, Hamburg
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
FRFREENOW
Product Manager - Customer Care(m/w/x)
Berlin, Hamburg
VollzeitVor OrtBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Product strategy for multi-mobility customer care, scaling telephony solutions with external vendors. 4+ years PM experience with telephony domain expertise required. Flexible working, LinkedIn Learning, sabbatical.
Anforderungen
- 4+ years Product Management experience
- Domain expertise in telephony (Aircall, Twilio, Vonage)
- Hands-on experience building call center/contact center products
- Startup or scale-up mindset (fast execution, high ownership, metrics focused)
- Experience with operations-heavy businesses and products
- Good stakeholder management
- Comfortable working with local operations teams
- Vendor management experience (procurement, shortlisting)
- Exposure to AI/ML products (prompts, evaluations, LLM tooling)
- Desired exposure to voice AI products and optimization
- 3-5 years relevant working experience in outbound Marketing
- Expert-level CRM management (HubSpot, Salesloft, Salesforce)
- Proficiency with automation tools (Clay, Cargo, Zapier)
- Basic scripting in JavaScript or Python
- Proven experience with Account-Based Marketing (ABM) models
- Experience with tools empowering sales outbounding
- Primary contact for resolving tech stack issues
- Primary contact for resolving data friction
- Excellence in technical translation
- Leading alignment meetings between Sales and Marketing
- Ability to stay ahead of MarTech trends
Aufgaben
- Own end-to-end product strategy for customer care
- Build and scale telephony solutions
- Manage external vendors for telephony and speech
- Define and optimize conversation flows and settings
- Work with engineering to enhance speech-to-text and text-to-speech
- Adapt conversation flows to localization needs
- Track and optimize voice AI metrics
- Prioritize and deliver product roadmaps
- Manage HubSpot architectural integrity
- Design complex logic engines for customer journey automation
- Execute technical lead routing strategies
- Use AI tools to automate tasks and enhance data
- Identify accounts for automated Outbound Marketing
- Perform weekly health audits in Salesforce and Salesloft
- Translate complex automations into performance reports
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Aircall
- Twilio
- Vonage
- HubSpot
- Salesloft
- Salesforce
- Clay
- Cargo
- Zapier
- JavaScript
- Python
Benefits
Flexibles Arbeiten
- Flexible working arrangements
Weiterbildungsangebote
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave policies
- Short term EU work policy
Mitarbeiterrabatte
- WeRoad partnership
Mehr Urlaubstage
- Birthday off
- 24th December off
- 31st December off
Sonstige Vorteile
- Mobility Credit
Gesundheits- & Fitnessangebote
- Health Insurance
Mentale Gesundheitsförderung
- Employee assistance program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens FREENOW erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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FRFREENOW
Product Manager - Customer Care(m/w/x)
Berlin, Hamburg
VollzeitVor OrtBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Product strategy for multi-mobility customer care, scaling telephony solutions with external vendors. 4+ years PM experience with telephony domain expertise required. Flexible working, LinkedIn Learning, sabbatical.
Anforderungen
- 4+ years Product Management experience
- Domain expertise in telephony (Aircall, Twilio, Vonage)
- Hands-on experience building call center/contact center products
- Startup or scale-up mindset (fast execution, high ownership, metrics focused)
- Experience with operations-heavy businesses and products
- Good stakeholder management
- Comfortable working with local operations teams
- Vendor management experience (procurement, shortlisting)
- Exposure to AI/ML products (prompts, evaluations, LLM tooling)
- Desired exposure to voice AI products and optimization
- 3-5 years relevant working experience in outbound Marketing
- Expert-level CRM management (HubSpot, Salesloft, Salesforce)
- Proficiency with automation tools (Clay, Cargo, Zapier)
- Basic scripting in JavaScript or Python
- Proven experience with Account-Based Marketing (ABM) models
- Experience with tools empowering sales outbounding
- Primary contact for resolving tech stack issues
- Primary contact for resolving data friction
- Excellence in technical translation
- Leading alignment meetings between Sales and Marketing
- Ability to stay ahead of MarTech trends
Aufgaben
- Own end-to-end product strategy for customer care
- Build and scale telephony solutions
- Manage external vendors for telephony and speech
- Define and optimize conversation flows and settings
- Work with engineering to enhance speech-to-text and text-to-speech
- Adapt conversation flows to localization needs
- Track and optimize voice AI metrics
- Prioritize and deliver product roadmaps
- Manage HubSpot architectural integrity
- Design complex logic engines for customer journey automation
- Execute technical lead routing strategies
- Use AI tools to automate tasks and enhance data
- Identify accounts for automated Outbound Marketing
- Perform weekly health audits in Salesforce and Salesloft
- Translate complex automations into performance reports
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Aircall
- Twilio
- Vonage
- HubSpot
- Salesloft
- Salesforce
- Clay
- Cargo
- Zapier
- JavaScript
- Python
Benefits
Flexibles Arbeiten
- Flexible working arrangements
Weiterbildungsangebote
- LinkedIn Learning
Workation & Sabbatical
- Sabbatical and special leave policies
- Short term EU work policy
Mitarbeiterrabatte
- WeRoad partnership
Mehr Urlaubstage
- Birthday off
- 24th December off
- 31st December off
Sonstige Vorteile
- Mobility Credit
Gesundheits- & Fitnessangebote
- Health Insurance
Mentale Gesundheitsförderung
- Employee assistance program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens FREENOW erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
FREENOW
Branche
Transportation
Beschreibung
The company empowers smarter mobility decisions, helping people to move freely and cities to thrive.
Noch nicht perfekt?
- FREENOW
Senior Product Manager - Invoicing & Partner Payments(m/w/x)
Vollzeitnur vor OrtSeniorBerlin, Hamburg - FREENOW
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Vollzeitnur vor OrtSeniorBerlin, Hamburg - FREENOW
Product Marketing Manager(m/w/x)
Vollzeitnur vor OrtSeniorHamburg, Berlin - FREENOW
Head of FinTech Products(m/w/x)
Vollzeitnur vor OrtSeniorBerlin, Hamburg - Neuraum Ventures GmbH
Senior Product Manager(m/w/x)
Vollzeitnur vor OrtSeniorBerlin