ServiceNow
CRM Architect(m/w/x)
Vollzeitnur vor OrtSenior
München
Neuer Job?Nejo!
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SEServiceNow
Principal Workflow Architect - CRM & Industry Workflows(m/w/x)
München
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Designing ServiceNow solutions for CSM/SOM implementations, integrating AI into workflows for 8,100+ customers. 8 years complex technology implementation, 2 years enterprise architecture, and AI integration experience required. High autonomy in solution design, direct client impact across diverse industries.
Anforderungen
- Experience integrating AI into work processes
- 8 years in complex technology implementation
- 2 years in enterprise architecture
- Expertise in Customer Service Management solutions
- Experience in Telecoms, Media, or Technology
- Knowledge of Customer Service and Sales
- Ability to influence senior stakeholders
- Proficiency in architectural design and integration
- Experience with Web and SaaS technologies
- ServiceNow CSM and SOM Implementation certifications
- Certified System Administrator certification
- Certified Implementation Specialist – CSM, SOM, TSOM
- Certified Technical Architect certification
- ServiceNow experience or comparable Salesforce certifications
Aufgaben
- Lead customer workshops to assess and establish future-state processes
- Design ServiceNow solutions following technical standards and leading practices
- Advise customers on leveraging platform capabilities for process improvement
- Act as the primary technical liaison for project delivery
- Oversee technical delivery for CSM and SOM implementations
- Architect detailed technical solutions aligned with client business needs
- Lead technical onboarding and assess existing platform configurations
- Perform hands-on development using JavaScript, HTML, and Flow Designer
- Resolve critical technical issues and serve as an escalation point
- Mentor developers on technical design and AI capabilities
- Partner with pre-sales teams to scope complex service engagements
- Contribute to webinars and whitepapers to demonstrate thought leadership
- Provide feedback on new features to ServiceNow product teams
- Support go-to-market strategies for new CRM service offerings
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI
- ServiceNow
- XML
- HTML
- JavaScript
- Web Services
- Bootstrap
- CSS
- middleware
- LDAP
- SSO
- SaaS
- Salesforce
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ServiceNow erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- ServiceNow
Principal Technical Consultant - CRM & Industry Workflows(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - ServiceNow
Pre-Sales Solution Architect (Professional Services)(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchen - ServiceNow
Sr Enterprise Architect - Public Sector(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - ServiceNow
Senior Platform Architect(m/w/x)
Vollzeitnur vor OrtSeniorMünchen
SEServiceNow
Principal Workflow Architect - CRM & Industry Workflows(m/w/x)
München
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Designing ServiceNow solutions for CSM/SOM implementations, integrating AI into workflows for 8,100+ customers. 8 years complex technology implementation, 2 years enterprise architecture, and AI integration experience required. High autonomy in solution design, direct client impact across diverse industries.
Anforderungen
- Experience integrating AI into work processes
- 8 years in complex technology implementation
- 2 years in enterprise architecture
- Expertise in Customer Service Management solutions
- Experience in Telecoms, Media, or Technology
- Knowledge of Customer Service and Sales
- Ability to influence senior stakeholders
- Proficiency in architectural design and integration
- Experience with Web and SaaS technologies
- ServiceNow CSM and SOM Implementation certifications
- Certified System Administrator certification
- Certified Implementation Specialist – CSM, SOM, TSOM
- Certified Technical Architect certification
- ServiceNow experience or comparable Salesforce certifications
Aufgaben
- Lead customer workshops to assess and establish future-state processes
- Design ServiceNow solutions following technical standards and leading practices
- Advise customers on leveraging platform capabilities for process improvement
- Act as the primary technical liaison for project delivery
- Oversee technical delivery for CSM and SOM implementations
- Architect detailed technical solutions aligned with client business needs
- Lead technical onboarding and assess existing platform configurations
- Perform hands-on development using JavaScript, HTML, and Flow Designer
- Resolve critical technical issues and serve as an escalation point
- Mentor developers on technical design and AI capabilities
- Partner with pre-sales teams to scope complex service engagements
- Contribute to webinars and whitepapers to demonstrate thought leadership
- Provide feedback on new features to ServiceNow product teams
- Support go-to-market strategies for new CRM service offerings
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI
- ServiceNow
- XML
- HTML
- JavaScript
- Web Services
- Bootstrap
- CSS
- middleware
- LDAP
- SSO
- SaaS
- Salesforce
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ServiceNow erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
ServiceNow
Branche
IT
Beschreibung
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Noch nicht perfekt?
- ServiceNow
CRM Architect(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - ServiceNow
Principal Technical Consultant - CRM & Industry Workflows(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - ServiceNow
Pre-Sales Solution Architect (Professional Services)(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchen - ServiceNow
Sr Enterprise Architect - Public Sector(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - ServiceNow
Senior Platform Architect(m/w/x)
Vollzeitnur vor OrtSeniorMünchen