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FIFinom

Payment Operations - Senior Claims Analyst(m/w/x)

Berlin
Vollzeitmit HomeofficeSenior

Managing customer claims and ensuring audit-ready files for a European fintech startup. Native/C1 German and 3 years of claims processing experience required. Work & Swim Program in Cyprus, stock options.

Anforderungen

  • Native/C1 level German
  • Three (3) years of experience in claims processing, operations, mail handling, or administrative support
  • Strong independent judgment, decision-making, and analytical skills
  • Experience or strong interest in legal field
  • Proficient with MS Office or Google Suite
  • Highly organized with strong attention to detail
  • Excellent interpersonal and negotiation skills
  • Comfortable handling physical documentation and confidential information
  • Able to work independently in fast-paced operational environment with changing priorities
  • Willingness and ability to travel when operationally required
  • Bachelor’s degree preferred
  • Experience with document scanning, archiving, or mail operations is a strong advantage
  • JIRA usage

Aufgaben

  • Manage customer claims efficiently and professionally
  • Own and manage your own caseload
  • Support teammates as needed
  • Ensure claim files are accurate and audit-ready
  • Collect and record required documentation
  • Work closely with bailiffs, police, and external third parties
  • Communicate effectively with stakeholders for case resolution
  • Handle claims from multiple sources
  • Process incoming physical mail related to claims and legal requests
  • Manage mail for seizures, insolvencies, and RFIs
  • Coordinate scanning and uploading of physical documents
  • Organize and securely store physical mail
  • Monitor and escalate mail handling incidents
  • Travel to resolve urgent operational issues
  • Support the Claims team with operational tasks
  • Handle sensitive documents securely
  • Comply with internal compliance and data protection requirements

Berufserfahrung

  • 3 Jahre

Ausbildung

  • Bachelor-Abschluss

Sprachen

  • Deutschfließend

Tools & Technologien

  • MS Office
  • Google Suite
  • JIRA

Benefits

Weiterbildungsangebote

  • Continuous personal and professional development

Attraktive Vergütung

  • Stock options program

Lockere Unternehmenskultur

  • Modern, friendly, and eco-conscious corporate culture

Workation & Sabbatical

  • Work & Swim Program in Cyprus

Flexibles Arbeiten

  • Work-life balance
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Finom erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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