Dein persönlicher KI-Karriere-Agent
IT Support Specialist(m/w/x)
Deploying custom hardware and troubleshooting Windows/macOS for a visual effects and gaming software developer. Expert-level hardware support and Network+ certification needed. Dedicated mentor program.
Anforderungen
- 2–5 years relevant IT support experience
- 3+ years Windows and macOS support
- Expert-level hardware support and troubleshooting
- Networking experience, Network+ certification, or equivalent
- 3+ years network cabling experience
- Experience with Zendesk, ServiceNow, or equivalent
- Experience with asset and endpoint management
- CompTIA A+ certification (preferred)
- CompTIA Network+ certification (preferred)
- Microsoft Associate Certification or equivalent (preferred)
- Apple certification (ACSP or equivalent) (preferred)
- Dependable and communicative team player
- Reliable, solution-oriented, and quality-focused
- Ability to work independently
- Effective workload prioritization
- Strong analytical and troubleshooting skills
- Effective communication of IT topics
- Ability to translate technical issues
- Very good English communication skills
- Clear and accurate technical documentation
Aufgaben
- Support equipment following IT security standards
- Build and deploy custom hardware systems
- Troubleshoot Windows OS and application performance
- Configure and support macOS systems
- Manage mobile device enrollment and configuration
- Perform advanced hardware diagnostics and repairs
- Track hardware assets throughout their lifecycle
- Ensure endpoint compliance and security patching
- Resolve VPN, Wi-Fi, and connectivity issues
- Administer network switches and VLAN configurations
- Patch servers and maintain update schedules
- Perform and verify system backups
- Triage and escalate technical support tickets
- Document resolutions in the ticketing system
- Create technical procedures for the FAQ
- Participate in IT project implementation
- Set up hardware and software environments
- Train users on software and security
- Support IT operational stability initiatives
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Windows
- macOS
- CompTIA Network+
- Zendesk
- ServiceNow
- CompTIA A+
- Microsoft Associate Certification
- Apple certification (ACSP)
Benefits
Mentoring & Coaching
- Detailed onboarding
- Dedicated mentor
Weiterbildungsangebote
- Individual development possibilities
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IT Support Specialist(m/w/x)
Deploying custom hardware and troubleshooting Windows/macOS for a visual effects and gaming software developer. Expert-level hardware support and Network+ certification needed. Dedicated mentor program.
Anforderungen
- 2–5 years relevant IT support experience
- 3+ years Windows and macOS support
- Expert-level hardware support and troubleshooting
- Networking experience, Network+ certification, or equivalent
- 3+ years network cabling experience
- Experience with Zendesk, ServiceNow, or equivalent
- Experience with asset and endpoint management
- CompTIA A+ certification (preferred)
- CompTIA Network+ certification (preferred)
- Microsoft Associate Certification or equivalent (preferred)
- Apple certification (ACSP or equivalent) (preferred)
- Dependable and communicative team player
- Reliable, solution-oriented, and quality-focused
- Ability to work independently
- Effective workload prioritization
- Strong analytical and troubleshooting skills
- Effective communication of IT topics
- Ability to translate technical issues
- Very good English communication skills
- Clear and accurate technical documentation
Aufgaben
- Support equipment following IT security standards
- Build and deploy custom hardware systems
- Troubleshoot Windows OS and application performance
- Configure and support macOS systems
- Manage mobile device enrollment and configuration
- Perform advanced hardware diagnostics and repairs
- Track hardware assets throughout their lifecycle
- Ensure endpoint compliance and security patching
- Resolve VPN, Wi-Fi, and connectivity issues
- Administer network switches and VLAN configurations
- Patch servers and maintain update schedules
- Perform and verify system backups
- Triage and escalate technical support tickets
- Document resolutions in the ticketing system
- Create technical procedures for the FAQ
- Participate in IT project implementation
- Set up hardware and software environments
- Train users on software and security
- Support IT operational stability initiatives
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Windows
- macOS
- CompTIA Network+
- Zendesk
- ServiceNow
- CompTIA A+
- Microsoft Associate Certification
- Apple certification (ACSP)
Benefits
Mentoring & Coaching
- Detailed onboarding
- Dedicated mentor
Weiterbildungsangebote
- Individual development possibilities
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Maxon Computer GmbH
Branche
IT
Beschreibung
The company develops software for 2D and 3D visual effects, motion graphics, gaming, AR/MR/VR, and design.
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