Dein persönlicher KI-Karriere-Agent
Head of Revenue Operations & CRM - Platform Experience(m/w/x)
Building Zalando's revenue operating system for predictable platform growth. Expertise in Salesforce and HubSpot CRM ecosystem development required. 27 days holiday, up to 60% remote per week.
Anforderungen
- 5+ years leadership experience in Revenue Operations, Sales Operations, or Commercial Excellence in B2B, platform, or marketplace
- Led end-to-end transformation initiatives (e.g., CRM roll-out/migration, new sales methodology implementation)
- Strong analytical background with experience defining, tracking, and using KPIs
- Expertise in Salesforce (workflow/process design, automation, reporting, adoption)
- Experience owning/governing CRM business processes beyond sales (e.g., partner lifecycle, operational support), including HubSpot or similar
- Track record of driving automation and efficiency (AI-enabled workflow, decision-support)
- Proven leadership capability to influence senior stakeholders and turn strategy into repeatable processes
Aufgaben
- Build and run revenue operating system
- Transform platform strategy into predictable growth
- Develop scalable processes and performance governance
- Create coherent CRM ecosystem with automation and AI
- Design end-to-end revenue operating model
- Implement segmentation and coverage logic
- Manage funnel and pipeline governance
- Plan and forecast revenue cadences
- Set incentives, targets, and KPIs
- Ensure Salesforce and HubSpot enable efficient partner lifecycle
- Partner with Sales, Partner Management, Finance, Operations, Product, Tech, and Data
- Design and run pipeline governance
- Define and govern standard commercial processes
- Coordinate Sales Operations & Insights activities
- Forecast and plan revenue
- Manage pipeline and maintain data/process hygiene
- Define, report, and own key performance metrics
- Guide interventions and support decision-making
- Own Salesforce architecture and roadmap
- Ensure HubSpot supports commercial and operational workflows
- Partner with Product, Tech, and Data teams
- Scale automation and AI use cases
- Reduce manual effort and improve productivity
- Lead organizational transformation
- Build and lead Rev Ops & CRM team
- Drive adoption of standardized processes and tools
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
- HubSpot
Benefits
Mehr Urlaubstage
- 27 days of holiday
Sinnstiftende Arbeit
- 2 paid volunteering days
Flexibles Arbeiten
- Hybrid working model
- Up to 60% remote per week
Workation & Sabbatical
- Work from abroad (up to 30 days/year)
Attraktive Vergütung
- Employee shares program
Mitarbeiterrabatte
- 40% off Zalando products
- 30% off Lounge by Zalando
- Discounts from external partners
Sonstige Vorteile
- Relocation assistance
Familienfreundlichkeit
- Family services and support
Gesundheits- & Fitnessangebote
- Health and wellbeing options
- Wellhub membership
Mentale Gesundheitsförderung
- Mental health support and coaching
Weiterbildungsangebote
- Training platform
Mentoring & Coaching
- Biannual peer-to-peer review
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
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Head of Revenue Operations & CRM - Platform Experience(m/w/x)
Building Zalando's revenue operating system for predictable platform growth. Expertise in Salesforce and HubSpot CRM ecosystem development required. 27 days holiday, up to 60% remote per week.
Anforderungen
- 5+ years leadership experience in Revenue Operations, Sales Operations, or Commercial Excellence in B2B, platform, or marketplace
- Led end-to-end transformation initiatives (e.g., CRM roll-out/migration, new sales methodology implementation)
- Strong analytical background with experience defining, tracking, and using KPIs
- Expertise in Salesforce (workflow/process design, automation, reporting, adoption)
- Experience owning/governing CRM business processes beyond sales (e.g., partner lifecycle, operational support), including HubSpot or similar
- Track record of driving automation and efficiency (AI-enabled workflow, decision-support)
- Proven leadership capability to influence senior stakeholders and turn strategy into repeatable processes
Aufgaben
- Build and run revenue operating system
- Transform platform strategy into predictable growth
- Develop scalable processes and performance governance
- Create coherent CRM ecosystem with automation and AI
- Design end-to-end revenue operating model
- Implement segmentation and coverage logic
- Manage funnel and pipeline governance
- Plan and forecast revenue cadences
- Set incentives, targets, and KPIs
- Ensure Salesforce and HubSpot enable efficient partner lifecycle
- Partner with Sales, Partner Management, Finance, Operations, Product, Tech, and Data
- Design and run pipeline governance
- Define and govern standard commercial processes
- Coordinate Sales Operations & Insights activities
- Forecast and plan revenue
- Manage pipeline and maintain data/process hygiene
- Define, report, and own key performance metrics
- Guide interventions and support decision-making
- Own Salesforce architecture and roadmap
- Ensure HubSpot supports commercial and operational workflows
- Partner with Product, Tech, and Data teams
- Scale automation and AI use cases
- Reduce manual effort and improve productivity
- Lead organizational transformation
- Build and lead Rev Ops & CRM team
- Drive adoption of standardized processes and tools
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
- HubSpot
Benefits
Mehr Urlaubstage
- 27 days of holiday
Sinnstiftende Arbeit
- 2 paid volunteering days
Flexibles Arbeiten
- Hybrid working model
- Up to 60% remote per week
Workation & Sabbatical
- Work from abroad (up to 30 days/year)
Attraktive Vergütung
- Employee shares program
Mitarbeiterrabatte
- 40% off Zalando products
- 30% off Lounge by Zalando
- Discounts from external partners
Sonstige Vorteile
- Relocation assistance
Familienfreundlichkeit
- Family services and support
Gesundheits- & Fitnessangebote
- Health and wellbeing options
- Wellhub membership
Mentale Gesundheitsförderung
- Mental health support and coaching
Weiterbildungsangebote
- Training platform
Mentoring & Coaching
- Biannual peer-to-peer review
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Zalando
Branche
Retail
Beschreibung
The company is an exclusive online shopping club for fashion and lifestyle products across Europe, offering daily sales campaigns.
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