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ZAZalando

Head of Revenue Operations & CRM - Platform Experience(m/w/x)

Berlin
Vollzeitmit HomeofficeSenior
AI/ML

Building Zalando's revenue operating system for predictable platform growth. Expertise in Salesforce and HubSpot CRM ecosystem development required. 27 days holiday, up to 60% remote per week.

Anforderungen

  • 5+ years leadership experience in Revenue Operations, Sales Operations, or Commercial Excellence in B2B, platform, or marketplace
  • Led end-to-end transformation initiatives (e.g., CRM roll-out/migration, new sales methodology implementation)
  • Strong analytical background with experience defining, tracking, and using KPIs
  • Expertise in Salesforce (workflow/process design, automation, reporting, adoption)
  • Experience owning/governing CRM business processes beyond sales (e.g., partner lifecycle, operational support), including HubSpot or similar
  • Track record of driving automation and efficiency (AI-enabled workflow, decision-support)
  • Proven leadership capability to influence senior stakeholders and turn strategy into repeatable processes

Aufgaben

  • Build and run revenue operating system
  • Transform platform strategy into predictable growth
  • Develop scalable processes and performance governance
  • Create coherent CRM ecosystem with automation and AI
  • Design end-to-end revenue operating model
  • Implement segmentation and coverage logic
  • Manage funnel and pipeline governance
  • Plan and forecast revenue cadences
  • Set incentives, targets, and KPIs
  • Ensure Salesforce and HubSpot enable efficient partner lifecycle
  • Partner with Sales, Partner Management, Finance, Operations, Product, Tech, and Data
  • Design and run pipeline governance
  • Define and govern standard commercial processes
  • Coordinate Sales Operations & Insights activities
  • Forecast and plan revenue
  • Manage pipeline and maintain data/process hygiene
  • Define, report, and own key performance metrics
  • Guide interventions and support decision-making
  • Own Salesforce architecture and roadmap
  • Ensure HubSpot supports commercial and operational workflows
  • Partner with Product, Tech, and Data teams
  • Scale automation and AI use cases
  • Reduce manual effort and improve productivity
  • Lead organizational transformation
  • Build and lead Rev Ops & CRM team
  • Drive adoption of standardized processes and tools

Berufserfahrung

  • 5 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Englischverhandlungssicher

Tools & Technologien

  • Salesforce
  • HubSpot

Benefits

Mehr Urlaubstage

  • 27 days of holiday

Sinnstiftende Arbeit

  • 2 paid volunteering days

Flexibles Arbeiten

  • Hybrid working model
  • Up to 60% remote per week

Workation & Sabbatical

  • Work from abroad (up to 30 days/year)

Attraktive Vergütung

  • Employee shares program

Mitarbeiterrabatte

  • 40% off Zalando products
  • 30% off Lounge by Zalando
  • Discounts from external partners

Sonstige Vorteile

  • Relocation assistance

Familienfreundlichkeit

  • Family services and support

Gesundheits- & Fitnessangebote

  • Health and wellbeing options
  • Wellhub membership

Mentale Gesundheitsförderung

  • Mental health support and coaching

Weiterbildungsangebote

  • Training platform

Mentoring & Coaching

  • Biannual peer-to-peer review
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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