Zalando
Senior Salesforce Engineer - Customer Care Technology(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
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ZAZalando Marketing Services GmbH
Senior CRM Process Owner(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Optimizing Salesforce processes and user support for fashion e-commerce Sales teams. 3+ years Salesforce administration experience and relevant certifications required. Work from abroad option, employee shares program, and product discounts.
Anforderungen
- Degree in Computer Science, Information Technology, Business Informatics, or related field
- 3+ years experience in Salesforce administration, configuration, user support
- Relevant certifications (e.g., Salesforce Administrator and/or Developer)
- Proven track record of training cross-functional teams
- Strong communication skills
- Strong data acumen
- Holistic thinking
- Updated on Salesforce releases and industry best practices
- Proactivity in bringing new ideas
Aufgaben
- Train and support Salesforce users
- Eradicate 'shadow IT' practices
- Design intuitive, holistic workflows
- Translate Sales team needs to engineering teams
- Collaborate with stakeholders on business requirements
- Assess end-to-end impact of requirements
- Translate requirements into user stories
- Translate requirements into solution designs
- Introduce and design user-friendly Salesforce functionalities
- Integrate early-stage pipeline tracking into Salesforce
- Translate business rules into Salesforce configurations
- Oversee data management practices
- Ensure data integrity and compliance at entry point
- Act as primary liaison for technical teams
- Write precise execution tickets for engineers
- Test Salesforce implementations
- Ensure implementations meet business needs
- Develop and conduct engaging training sessions
- Create comprehensive workflow documentation
- Provide daily user support
- Troubleshoot user inquiries
- Create and maintain operational dashboards in Salesforce
- Create and maintain list views in Salesforce
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
Benefits
Mehr Urlaubstage
- 27 days of holiday
Sinnstiftende Arbeit
- 2 paid volunteering days
Workation & Sabbatical
- Work from abroad (up to 30 days)
Attraktive Vergütung
- Employee shares program
Mitarbeiterrabatte
- Zalando product discounts
- External partner discounts
Sonstige Vorteile
- Relocation assistance
Familienfreundlichkeit
- Family services
Gesundheits- & Fitnessangebote
- Health and wellbeing options
Mentale Gesundheitsförderung
- Mental health support and coaching
Weiterbildungsangebote
- Training platform access
Mentoring & Coaching
- Biannual peer-to-peer review
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando Marketing Services GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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ZAZalando Marketing Services GmbH
Senior CRM Process Owner(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Optimizing Salesforce processes and user support for fashion e-commerce Sales teams. 3+ years Salesforce administration experience and relevant certifications required. Work from abroad option, employee shares program, and product discounts.
Anforderungen
- Degree in Computer Science, Information Technology, Business Informatics, or related field
- 3+ years experience in Salesforce administration, configuration, user support
- Relevant certifications (e.g., Salesforce Administrator and/or Developer)
- Proven track record of training cross-functional teams
- Strong communication skills
- Strong data acumen
- Holistic thinking
- Updated on Salesforce releases and industry best practices
- Proactivity in bringing new ideas
Aufgaben
- Train and support Salesforce users
- Eradicate 'shadow IT' practices
- Design intuitive, holistic workflows
- Translate Sales team needs to engineering teams
- Collaborate with stakeholders on business requirements
- Assess end-to-end impact of requirements
- Translate requirements into user stories
- Translate requirements into solution designs
- Introduce and design user-friendly Salesforce functionalities
- Integrate early-stage pipeline tracking into Salesforce
- Translate business rules into Salesforce configurations
- Oversee data management practices
- Ensure data integrity and compliance at entry point
- Act as primary liaison for technical teams
- Write precise execution tickets for engineers
- Test Salesforce implementations
- Ensure implementations meet business needs
- Develop and conduct engaging training sessions
- Create comprehensive workflow documentation
- Provide daily user support
- Troubleshoot user inquiries
- Create and maintain operational dashboards in Salesforce
- Create and maintain list views in Salesforce
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce
Benefits
Mehr Urlaubstage
- 27 days of holiday
Sinnstiftende Arbeit
- 2 paid volunteering days
Workation & Sabbatical
- Work from abroad (up to 30 days)
Attraktive Vergütung
- Employee shares program
Mitarbeiterrabatte
- Zalando product discounts
- External partner discounts
Sonstige Vorteile
- Relocation assistance
Familienfreundlichkeit
- Family services
Gesundheits- & Fitnessangebote
- Health and wellbeing options
Mentale Gesundheitsförderung
- Mental health support and coaching
Weiterbildungsangebote
- Training platform access
Mentoring & Coaching
- Biannual peer-to-peer review
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zalando Marketing Services GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Zalando Marketing Services GmbH
Branche
Retail
Beschreibung
Zalando Marketing Services is a marketing unit for Zalando's brand partners, offering diverse products across multiple channels for advertising objectives.
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