Bristol Myers Squibb
Associate Stability Scientist(m/w/x)
Vollzeitmit HomeofficeKeine Angabe
Boudry
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BRBristol Myers Squibb
Global Clinical Specialist, Scheduling & Cell Logistics(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Scheduling patient treatments and resolving operational issues for clinical trials and donor programs. Customer service or logistics experience preferred. Work-life flexibility programs, ongoing support.
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Anforderungen
- Bachelor's degree or 3 years work experience
- Customer service, call center, patient services/navigator, account management, logistics, or supply chain experience preferred
- High self-motivation, self-awareness, and professionalism
- Ability to work independently and in groups
- Flexibility in responding to changing business needs
- Exceptional customer service orientation
- Skill in managing tense situations and de-escalation
- Eagerness to work with diverse teams and cultures
- Ability to share workspace for independent and collaborative work
- Strong sense of ownership and accountability
- Fluent reading, speaking, and writing in English; other European languages preferred
Aufgaben
- Schedule and monitor patient treatment schedules
- Serve as the main point of contact for patient scheduling
- Resolve real-time operational issues related to transportation, manufacturing, distribution, and administration
- Execute day-to-day operations
- Act as the primary scheduling point of contact for clinical trials and healthy donor programs
- Create and maintain patient schedules in coordination with treatment and manufacturing sites
- Troubleshoot issues and develop plans of action throughout the patient journey
- Interact with internal and external stakeholders via phone and email
- Ensure a positive end-to-end customer experience
- Execute exception processes for product returns, replacements, and out-of-spec product
- Input and maintain transactional data related to patient schedules within the scheduling system
- Train treatment sites on patient scheduling processes
- Document feedback from customers and partners
- Create and maintain master data in the account management system
- Participate in tactical and other meetings
- Facilitate daily operations activities and meetings, including shift turnover
- Provide real-time scheduling portal support to external users
- Lead meetings with clinical matrix teams
- Raise escalations and execute as assigned
- Comply with applicable SOPs, work practices, and other documentation
- Establish and maintain trusted relationships with internal BMS partners
- Execute project tasks as assigned
- Execute working group tasks as assigned
Berufserfahrung
3 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – fließend
Baskisch – ist ein Plus
Benefits
Sonstige Vorteile
- Competitive benefits
- Reasonable workplace accommodations
- Equal Employment Opportunity statement access
Flexibles Arbeiten
- Work-life balance programs
- Work-life flexibility programs
Mentoring & Coaching
- Ongoing support in roles
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Zur Originalanzeige bei Bristol Myers SquibbÜber das Unternehmen
BR
PharmaceuticalsBoudry
The company is dedicated to transforming patients’ lives through science and promotes global participation in clinical trials.
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