Sprinklr Germany GMBH
Renewals Account Manager(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Hamburg
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
SPSprinklr Germany GMBH
Engagement Manager(m/w/x)
Hamburg
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Managing pre-sale service engagements for an AI-native customer experience platform, defining SOWs and commercial offers. 5+ years in contact center or customer service software industry, with German and English fluency, required. Open mentoring program available.
Anforderungen
- Experience in business development, professional services delivery, or services sales
- 5+ years experience in contact center or customer service software industry
- Bachelor’s degree
- Fluency in German and English; additional European languages beneficial
- Ability to work individually and as a team member
- Decisiveness, quick thinking, reliability, and ownership
- Attention to detail and flexibility with a can-do attitude
- Passion for solving client challenges and commitment to client delight
- Strong written, verbal communication and presentation skills
- Competency in a highly-matrixed environment
- Flexibility and adaptability; strong relationship-building skills
- Initiative and proactive approach to tasks and projects
- Ability to prioritize and complete multiple tasks with little supervision
- Ability to work independently with substantial latitude for action and decision
Aufgaben
- Collaborate with customers and internal teams on service sales opportunities
- Build relationships with key customer stakeholders as a trusted advisor
- Manage the services sales process during pre-sale engagements
- Prepare service delivery proposals and bid responses
- Define statements of work and commercial offers
- Gather customer requirements to design complete solution offerings
- Partner with software sales teams to propose new services
- Discover client requirements for integrated service delivery offerings
- Work with the Solution Consulting team to develop HLD architecture diagrams
- Respond to RFPs/RFIs with recommendations for deployment strategies
- Lead executive services-sales presentations at client locations
- Document customer requirements during the pre-sale cycle
- Create compelling commercial proposals balancing profitability and margin
- Define statements of work with scope, effort estimates, and timelines
- Develop close plans for strategic opportunities with sales teams
- Support negotiations with customer legal and procurement teams
- Foster relationships with colleagues across various departments
- Cultivate relationships with key customers for growth
- Update and manage pipeline and prepare revenue forecasts
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Gesundheits- & Fitnessangebote
- Voluntary healthcare coverage
Mehr Urlaubstage
- Paid time off
Mentoring & Coaching
- Open mentoring program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sprinklr Germany GMBH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Vollzeitnur vor OrtSeniorHamburg, Berlin
SPSprinklr Germany GMBH
Engagement Manager(m/w/x)
Hamburg
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Managing pre-sale service engagements for an AI-native customer experience platform, defining SOWs and commercial offers. 5+ years in contact center or customer service software industry, with German and English fluency, required. Open mentoring program available.
Anforderungen
- Experience in business development, professional services delivery, or services sales
- 5+ years experience in contact center or customer service software industry
- Bachelor’s degree
- Fluency in German and English; additional European languages beneficial
- Ability to work individually and as a team member
- Decisiveness, quick thinking, reliability, and ownership
- Attention to detail and flexibility with a can-do attitude
- Passion for solving client challenges and commitment to client delight
- Strong written, verbal communication and presentation skills
- Competency in a highly-matrixed environment
- Flexibility and adaptability; strong relationship-building skills
- Initiative and proactive approach to tasks and projects
- Ability to prioritize and complete multiple tasks with little supervision
- Ability to work independently with substantial latitude for action and decision
Aufgaben
- Collaborate with customers and internal teams on service sales opportunities
- Build relationships with key customer stakeholders as a trusted advisor
- Manage the services sales process during pre-sale engagements
- Prepare service delivery proposals and bid responses
- Define statements of work and commercial offers
- Gather customer requirements to design complete solution offerings
- Partner with software sales teams to propose new services
- Discover client requirements for integrated service delivery offerings
- Work with the Solution Consulting team to develop HLD architecture diagrams
- Respond to RFPs/RFIs with recommendations for deployment strategies
- Lead executive services-sales presentations at client locations
- Document customer requirements during the pre-sale cycle
- Create compelling commercial proposals balancing profitability and margin
- Define statements of work with scope, effort estimates, and timelines
- Develop close plans for strategic opportunities with sales teams
- Support negotiations with customer legal and procurement teams
- Foster relationships with colleagues across various departments
- Cultivate relationships with key customers for growth
- Update and manage pipeline and prepare revenue forecasts
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Gesundheits- & Fitnessangebote
- Voluntary healthcare coverage
Mehr Urlaubstage
- Paid time off
Mentoring & Coaching
- Open mentoring program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sprinklr Germany GMBH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Sprinklr Germany GMBH
Branche
IT
Beschreibung
Sprinklr is an AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale.
Noch nicht perfekt?
- Sprinklr Germany GMBH
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Vollzeitnur vor OrtBerufserfahrenHamburg - Sprinklr Germany GMBH
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Senior Manager, Advertiser Sales(m/w/x)
Vollzeitnur vor OrtSeniorHamburg, Berlin - Sprinklr Germany GMBH
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Vollzeitnur vor OrtBerufserfahrenHamburg - Snap Inc
Senior Account Manager (Performance)(m/w/x)
Vollzeitnur vor OrtSeniorHamburg, Berlin