Director of Delivery Acceleration Systems & Solutions(m/w/x)

Beschreibung

You will transform how over 1,000 consultants work by leading the strategy and integration of cutting-edge AI tools and internal systems to accelerate global delivery excellence.

Anforderungen

• •7+ years of enterprise technology experience
• •3+ years of people management experience
• •Understanding of professional services delivery operations
• •Track record implementing enterprise software tools
• •Experience managing business-critical internal systems
• •Strong technical acumen and architectural assessment
• •Experience with AI-powered automation technologies
• •Excellent business judgment and pragmatic decision-making
• •Change management experience driving tool adoption
• •ServiceNow platform knowledge and delivery methodology
• •Experience with professional services software systems
• •Background in management consulting or operations
• •Technical certifications in integrations or architecture
• •Experience managing vendor relationships and contracts
• •Knowledge of AI ethics and governance
• •Familiarity with Agile, DevOps, and ServiceNow

Aufgaben

• •Lead evaluation and integration of AI tools
• •Optimize internal delivery and estimation systems
• •Manage resource management and tracking platforms
• •Refine estimation models with project data
• •Administer systems for 1,000+ consultant users
• •Identify and fill tool capability gaps
• •Scan market for AI and automation technologies
• •Conduct proof-of-concept evaluations for new tools
• •Build business cases and ROI analyses
• •Navigate vendor procurement and legal compliance
• •Design integration architecture for delivery ecosystems
• •Embed tools into daily consultant workflows
• •Establish data governance and security protocols
• •Manage end-to-end technical tool implementations
• •Collaborate on change management and training
• •Establish technical support and feedback mechanisms
• •Track system usage and productivity metrics
• •Lead a team of technical specialists
• •Develop team expertise in emerging technologies
• •Report on tool portfolio performance and KPIs
• •Analyze and improve margin predictability trends
• •Manage strategic technology vendor relationships
• •Negotiate service level and support agreements
• •Partner with internal IT and engineering teams

Tools & Technologien