Adobe Systems GmbH
Named Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSenior
München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
VEVerifone
Director, Customer Success - DACH(m/w/x)
München
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Advising SMB, enterprise merchants, and acquiring partners on complex payment flows and integrations at an electronic payment technology provider. Deep payments ecosystem knowledge and 8+ years in customer success or fintech roles required. Hybrid work model.
Anforderungen
- Deep knowledge of payments ecosystem (acquiring, processing, terminals, gateways, omnichannel commerce)
- Ability to guide SMB/enterprise merchants through complex payment journeys
- Leadership skills
- 8+ years experience in Customer Success, Account Management, or related roles
- Experience within payments, acquiring, fintech, or enterprise SaaS
- Deep understanding of payments value chain (acquiring, processing, terminals, gateways, settlement, risk)
- Proven leadership experience managing customer-facing teams
- Strong knowledge of DACH payments landscape
- Strong knowledge of merchant needs
- Strong knowledge of regulatory environment
- Demonstrated success driving adoption, retention, revenue growth
- Fluent German
- Fluent English
- Strong executive-level communication skills
- Strong stakeholder management skills
Aufgaben
- Develop and execute regional strategies for customer value, adoption, and retention.
- Advise SMB, enterprise merchants, PSPs, and acquiring partners.
- Lead strategic business reviews.
- Ensure customers understand Verifone's payment and acquiring capabilities.
- Guide customers through complex payment flows and integrations.
- Optimize customer acceptance rates and payment performance.
- Translate regulatory and scheme changes into customer guidance.
- Build, coach, and scale high-performing customer success teams.
- Establish payments-tailored KPIs, processes, and frameworks.
- Foster a culture of advocacy, accountability, and improvement.
- Drive adoption of Verifone's platforms, devices, and services.
- Monitor customer health.
- Proactively mitigate customer risks.
- Ensure seamless customer renewals.
- Identify and support upsell and cross-sell opportunities.
- Collaborate with Sales, Product, Engineering, and Support teams.
- Provide customer feedback for product and service enhancements.
- Support commercial teams with technical and strategic insights.
- Implement scalable customer success processes and practices.
- Track key customer success metrics.
- Report on key customer success metrics.
- Ensure compliance with regional regulatory and security standards.
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Hybrid work schedule
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Verifone erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Genesys Cloud Services Germany GmbH
Senior Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - EcoG
Director of Customer Success(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - Hawk
Enterprise Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - Adobe
Senior Named Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorMünchen
VEVerifone
Director, Customer Success - DACH(m/w/x)
München
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Advising SMB, enterprise merchants, and acquiring partners on complex payment flows and integrations at an electronic payment technology provider. Deep payments ecosystem knowledge and 8+ years in customer success or fintech roles required. Hybrid work model.
Anforderungen
- Deep knowledge of payments ecosystem (acquiring, processing, terminals, gateways, omnichannel commerce)
- Ability to guide SMB/enterprise merchants through complex payment journeys
- Leadership skills
- 8+ years experience in Customer Success, Account Management, or related roles
- Experience within payments, acquiring, fintech, or enterprise SaaS
- Deep understanding of payments value chain (acquiring, processing, terminals, gateways, settlement, risk)
- Proven leadership experience managing customer-facing teams
- Strong knowledge of DACH payments landscape
- Strong knowledge of merchant needs
- Strong knowledge of regulatory environment
- Demonstrated success driving adoption, retention, revenue growth
- Fluent German
- Fluent English
- Strong executive-level communication skills
- Strong stakeholder management skills
Aufgaben
- Develop and execute regional strategies for customer value, adoption, and retention.
- Advise SMB, enterprise merchants, PSPs, and acquiring partners.
- Lead strategic business reviews.
- Ensure customers understand Verifone's payment and acquiring capabilities.
- Guide customers through complex payment flows and integrations.
- Optimize customer acceptance rates and payment performance.
- Translate regulatory and scheme changes into customer guidance.
- Build, coach, and scale high-performing customer success teams.
- Establish payments-tailored KPIs, processes, and frameworks.
- Foster a culture of advocacy, accountability, and improvement.
- Drive adoption of Verifone's platforms, devices, and services.
- Monitor customer health.
- Proactively mitigate customer risks.
- Ensure seamless customer renewals.
- Identify and support upsell and cross-sell opportunities.
- Collaborate with Sales, Product, Engineering, and Support teams.
- Provide customer feedback for product and service enhancements.
- Support commercial teams with technical and strategic insights.
- Implement scalable customer success processes and practices.
- Track key customer success metrics.
- Report on key customer success metrics.
- Ensure compliance with regional regulatory and security standards.
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Hybrid work schedule
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Verifone erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Verifone
Branche
IT
Beschreibung
Verifone is a globally recognized leader in payment solutions, with a long-standing presence and reputation for innovation and excellence in the payments industry.
Noch nicht perfekt?
- Adobe Systems GmbH
Named Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - Genesys Cloud Services Germany GmbH
Senior Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - EcoG
Director of Customer Success(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - Hawk
Enterprise Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorMünchen - Adobe
Senior Named Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSeniorMünchen