Kooku Recruiting GmbH
Director Payment Consulting(m/w/x)
Vollzeitnur vor OrtSenior
Köln
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
HRHRS Group
Director Customer Journey Transformation & Automation(m/w/x)
Köln, Berlin
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Architecting an automation-first service ecosystem for business travel tech, leveraging GenAI and intelligent workflows. 8+ years in transformation, operations, or automation expertise required. Global network, full ownership, and entrepreneurial environment.
Anforderungen
- 8+ years experience in transformation, operations, or automation
- Expertise in analyzing and redesigning process chains
- Understanding of automation technologies (GenAI, conversational AI, workflow orchestration, self-service architectures)
- Experience collaborating with Product and Engineering teams
- Ability to lead cross-functional transformation programs
- Analytical and problem-solving skills with focus on structural improvements
- Stakeholder management skills with ability to influence senior leaders
- Experience in international, cross-regional environments
- Fluent English required
- German language skills are a strong advantage
Aufgaben
- Redesign and automate customer and supplier interactions
- Act as the architect of an automation-first service ecosystem
- Design and implement automation-first service models
- Leverage GenAI, intelligent workflows, and self-service capabilities
- Collaborate with Product teams on platform architecture
- Drive alignment across Customer Success, Product, Operations, Pay, and Supply
- Lead transformation initiatives from concept to execution
- Ensure measurable business impact
- Analyze and redesign operational workflows
- Use structured process engineering methodologies
- Standardize and scale processes for automation
- Translate operational insights into product requirements
- Embed service logic into platform functionality
- Reduce dependency on manual support
- Collaborate with technology providers and automation partners
- Implement AI-driven solutions and orchestration capabilities
- Identify root causes of recurring service issues
- Drive systemic, long-term solutions
- Avoid operational workarounds
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Tools & Technologien
- GenAI
- conversational AI
- workflow orchestration
- self-service architectures
Benefits
Karriere- und Weiterentwicklung
- Global network
Startup-Atmosphäre
- Entrepreneurial environment
- Execution focus
Sonstige Vorteile
- Full ownership
- Continuous improvement
Weiterbildungsangebote
- Continuous learning
Lockere Unternehmenskultur
- Radical culture of retrospectives
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HRS Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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HRHRS Group
Director Customer Journey Transformation & Automation(m/w/x)
Köln, Berlin
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Architecting an automation-first service ecosystem for business travel tech, leveraging GenAI and intelligent workflows. 8+ years in transformation, operations, or automation expertise required. Global network, full ownership, and entrepreneurial environment.
Anforderungen
- 8+ years experience in transformation, operations, or automation
- Expertise in analyzing and redesigning process chains
- Understanding of automation technologies (GenAI, conversational AI, workflow orchestration, self-service architectures)
- Experience collaborating with Product and Engineering teams
- Ability to lead cross-functional transformation programs
- Analytical and problem-solving skills with focus on structural improvements
- Stakeholder management skills with ability to influence senior leaders
- Experience in international, cross-regional environments
- Fluent English required
- German language skills are a strong advantage
Aufgaben
- Redesign and automate customer and supplier interactions
- Act as the architect of an automation-first service ecosystem
- Design and implement automation-first service models
- Leverage GenAI, intelligent workflows, and self-service capabilities
- Collaborate with Product teams on platform architecture
- Drive alignment across Customer Success, Product, Operations, Pay, and Supply
- Lead transformation initiatives from concept to execution
- Ensure measurable business impact
- Analyze and redesign operational workflows
- Use structured process engineering methodologies
- Standardize and scale processes for automation
- Translate operational insights into product requirements
- Embed service logic into platform functionality
- Reduce dependency on manual support
- Collaborate with technology providers and automation partners
- Implement AI-driven solutions and orchestration capabilities
- Identify root causes of recurring service issues
- Drive systemic, long-term solutions
- Avoid operational workarounds
Berufserfahrung
- 8 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – Grundkenntnisse
Tools & Technologien
- GenAI
- conversational AI
- workflow orchestration
- self-service architectures
Benefits
Karriere- und Weiterentwicklung
- Global network
Startup-Atmosphäre
- Entrepreneurial environment
- Execution focus
Sonstige Vorteile
- Full ownership
- Continuous improvement
Weiterbildungsangebote
- Continuous learning
Lockere Unternehmenskultur
- Radical culture of retrospectives
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens HRS Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
HRS Group
Branche
Tourism
Beschreibung
The company is a travel tech firm that offers an end-to-end holiday rental platform, maximizing rental performance for hosts and property managers.
Noch nicht perfekt?
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