Moss
Customer Operations Analyst(m/w/x)
Vollzeitmit HomeofficeJunior
Berlin
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
MOMoss
Customer Support Intern(m/w/x)
Berlin
VollzeitPraktikummit Homeoffice
Nejo KI-Zusammenfassung
German customer support for FinTech SaaS product via phone, chat, email. Native German and strong English skills required. 20 days work from abroad, €600 L&D budget.
Anforderungen
- Degree in Business, Communications, Finance, Economics, Law, or related field or comparable practical experience
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset
- Willingness to take ownership
- Resilience
- Comfortable in fast-paced environment
- Clear, confident, professional communication in German (written and spoken)
- Clear, confident, professional communication in English (written and spoken)
- Analytical mindset
- Curiosity
- Enjoyment of understanding processes
- Enjoyment of identifying patterns
- Enjoyment of solving problems logically
- Detail-oriented
- Structured work approach
- Accuracy in handling data, documentation, and customer cases
- Resilient
- Organized
- Ability to prioritize tasks
- Ability to manage multiple cases
- Ability to stay calm in dynamic environment
- Eagerness to learn
- Adaptability to new tools, technologies, regulatory topics
- Active seeking of feedback for improvement
- Customer-oriented approach
- Empathy in situations
- Professionalism in situations
- Aiming for high-quality solutions
Aufgaben
- Act as a key operational contact for German customers
- Handle customer inquiries via phone, chat, and email
- Provide clear solutions to customer inquiries
- Build trust and confidence with customers
- Develop a deep understanding of the FinTech product
- Learn about different product use cases and markets
- Understand customer needs and financial workflows
- Solve complex customer problems beyond scripts
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
- Learn how processes and data improve customer experience
Ausbildung
- Laufendes StudiumODER
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
- Niederländisch – Grundkenntnisse
Benefits
Workation & Sabbatical
- 20 days work from abroad
Weiterbildungsangebote
- 600 EUR/GBP Learning & Development Budget
Mitarbeiterrabatte
- Local benefits
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Moss erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Moss
Customer Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Moss
KYC Intern(m/w/x)
VollzeitPraktikummit HomeofficeBerlin - Moss
Graduate Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Moss
Customer Service Specialist - German / English(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin
MOMoss
Customer Support Intern(m/w/x)
Berlin
VollzeitPraktikummit Homeoffice
Nejo KI-Zusammenfassung
German customer support for FinTech SaaS product via phone, chat, email. Native German and strong English skills required. 20 days work from abroad, €600 L&D budget.
Anforderungen
- Degree in Business, Communications, Finance, Economics, Law, or related field or comparable practical experience
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset
- Willingness to take ownership
- Resilience
- Comfortable in fast-paced environment
- Clear, confident, professional communication in German (written and spoken)
- Clear, confident, professional communication in English (written and spoken)
- Analytical mindset
- Curiosity
- Enjoyment of understanding processes
- Enjoyment of identifying patterns
- Enjoyment of solving problems logically
- Detail-oriented
- Structured work approach
- Accuracy in handling data, documentation, and customer cases
- Resilient
- Organized
- Ability to prioritize tasks
- Ability to manage multiple cases
- Ability to stay calm in dynamic environment
- Eagerness to learn
- Adaptability to new tools, technologies, regulatory topics
- Active seeking of feedback for improvement
- Customer-oriented approach
- Empathy in situations
- Professionalism in situations
- Aiming for high-quality solutions
Aufgaben
- Act as a key operational contact for German customers
- Handle customer inquiries via phone, chat, and email
- Provide clear solutions to customer inquiries
- Build trust and confidence with customers
- Develop a deep understanding of the FinTech product
- Learn about different product use cases and markets
- Understand customer needs and financial workflows
- Solve complex customer problems beyond scripts
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
- Learn how processes and data improve customer experience
Ausbildung
- Laufendes StudiumODER
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
- Niederländisch – Grundkenntnisse
Benefits
Workation & Sabbatical
- 20 days work from abroad
Weiterbildungsangebote
- 600 EUR/GBP Learning & Development Budget
Mitarbeiterrabatte
- Local benefits
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Moss erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Moss
Branche
FinancialServices
Beschreibung
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
Noch nicht perfekt?
- Moss
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