Moss
Customer Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
MOMoss
Customer Operations Analyst(m/w/x)
Berlin
Vollzeitmit HomeofficeJunior
Nejo KI-Zusammenfassung
Customer support for German SMBs using FinTech spend management software. Native German and strong English skills required. 20 days work from abroad.
Anforderungen
- Bachelor’s degree or equivalent
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset
- Willingness to take ownership
- Resilience
- Comfortable in fast-paced environment
- Clear, confident, professional communication (German and English)
- Analytical and curious mindset
- Process understanding and problem-solving skills
- Detail-oriented and structured work approach
- Accuracy in data, documentation, and cases
- Resilient and organized
- Ability to prioritize tasks and manage cases
- Calmness in dynamic environment
- Eagerness to learn
- Quick adaptation to new tools and technologies
- Active feedback seeking for improvement
- Customer-oriented approach
- Empathy and professionalism in situations
- Aiming for high-quality solutions
Aufgaben
- Act as an operational contact for German customers
- Handle inquiries via phone, chat, and email
- Provide clear solutions to customer inquiries
- Develop deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand financial workflows, payments, and operations
- Solve complex customer problems
- Connect different pieces of information
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
Ausbildung
- Laufendes StudiumODER
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
- Niederländisch – Grundkenntnisse
Benefits
Karriere- und Weiterentwicklung
- Clear career path
- Internal mobility opportunities
Snacks & Getränke
- Weekly breakfasts
Sonstige Vorteile
- Friday demos
Workation & Sabbatical
- 20 days work from abroad
Weiterbildungsangebote
- Learning & Development budget
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Moss erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Moss
Customer Support Intern(m/w/x)
VollzeitPraktikummit HomeofficeBerlin - Moss
Graduate Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Moss
Junior KYC Analyst(m/w/x)
Vollzeitmit HomeofficeJuniorBerlin - Pliant
Customer Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin
MOMoss
Customer Operations Analyst(m/w/x)
Berlin
Vollzeitmit HomeofficeJunior
Nejo KI-Zusammenfassung
Customer support for German SMBs using FinTech spend management software. Native German and strong English skills required. 20 days work from abroad.
Anforderungen
- Bachelor’s degree or equivalent
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset
- Willingness to take ownership
- Resilience
- Comfortable in fast-paced environment
- Clear, confident, professional communication (German and English)
- Analytical and curious mindset
- Process understanding and problem-solving skills
- Detail-oriented and structured work approach
- Accuracy in data, documentation, and cases
- Resilient and organized
- Ability to prioritize tasks and manage cases
- Calmness in dynamic environment
- Eagerness to learn
- Quick adaptation to new tools and technologies
- Active feedback seeking for improvement
- Customer-oriented approach
- Empathy and professionalism in situations
- Aiming for high-quality solutions
Aufgaben
- Act as an operational contact for German customers
- Handle inquiries via phone, chat, and email
- Provide clear solutions to customer inquiries
- Develop deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand financial workflows, payments, and operations
- Solve complex customer problems
- Connect different pieces of information
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Contribute ideas to improve processes
Ausbildung
- Laufendes StudiumODER
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
- Niederländisch – Grundkenntnisse
Benefits
Karriere- und Weiterentwicklung
- Clear career path
- Internal mobility opportunities
Snacks & Getränke
- Weekly breakfasts
Sonstige Vorteile
- Friday demos
Workation & Sabbatical
- 20 days work from abroad
Weiterbildungsangebote
- Learning & Development budget
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Moss erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Moss
Branche
FinancialServices
Beschreibung
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
Noch nicht perfekt?
- Moss
Customer Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Moss
Customer Support Intern(m/w/x)
VollzeitPraktikummit HomeofficeBerlin - Moss
Graduate Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - Moss
Junior KYC Analyst(m/w/x)
Vollzeitmit HomeofficeJuniorBerlin - Pliant
Customer Support Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin