Moss
Customer Operations Analyst(m/w/x)
Vollzeitmit HomeofficeJunior
Berlin
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Die KI-Suchmaschine für Jobs
MOMoss
Customer Operations Associate(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
German customer support for AI-driven spend management SaaS. Native German and strong English skills required. 20 days work from abroad, 600 EUR L&D budget.
Anforderungen
- Bachelor’s degree or comparable practical experience
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and ownership
- Resilience and comfort in fast-paced environment
- Clear, confident, professional communication (written/spoken)
- Analytical and curious mindset
- Enjoyment of understanding processes, identifying patterns, solving problems
- Detail-oriented and structured approach
- Methodical work and accuracy in data handling
- Resilience and organization skills
- Ability to prioritize tasks and manage multiple cases
- Calmness in dynamic environments
- Eagerness to learn in fast-paced environment
- Quick adaptation to new tools and technologies
- Active seeking of feedback for improvement
- Customer-oriented approach
- Empathy and professionalism in situations
- Aiming for high-quality solutions
Aufgaben
- Act as an operational contact for German customers
- Handle customer inquiries via phone, chat, and email
- Provide clear solutions to customers
- Build trust and confidence with customers
- Develop a deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand complex financial workflows and operations
- Solve complex customer problems
- Connect information to resolve issues
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Get hands-on with tools and systems
- Contribute ideas to improve processes
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
- Niederländisch – Grundkenntnisse
Benefits
Attraktive Vergütung
- Equity
Snacks & Getränke
- Weekly breakfasts
Sonstige Vorteile
- Friday demos
Workation & Sabbatical
- 20 days work from abroad
Weiterbildungsangebote
- 600 EUR/GBP Learning & Development Budget
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Moss erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Moss
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MOMoss
Customer Operations Associate(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
German customer support for AI-driven spend management SaaS. Native German and strong English skills required. 20 days work from abroad, 600 EUR L&D budget.
Anforderungen
- Bachelor’s degree or comparable practical experience
- Native-level German (C2)
- Strong English skills (min. C1)
- Dutch language skills (strong plus)
- Interest in FinTech, financial processes, or operational excellence
- Proactive, hands-on mindset and ownership
- Resilience and comfort in fast-paced environment
- Clear, confident, professional communication (written/spoken)
- Analytical and curious mindset
- Enjoyment of understanding processes, identifying patterns, solving problems
- Detail-oriented and structured approach
- Methodical work and accuracy in data handling
- Resilience and organization skills
- Ability to prioritize tasks and manage multiple cases
- Calmness in dynamic environments
- Eagerness to learn in fast-paced environment
- Quick adaptation to new tools and technologies
- Active seeking of feedback for improvement
- Customer-oriented approach
- Empathy and professionalism in situations
- Aiming for high-quality solutions
Aufgaben
- Act as an operational contact for German customers
- Handle customer inquiries via phone, chat, and email
- Provide clear solutions to customers
- Build trust and confidence with customers
- Develop a deep understanding of the FinTech product
- Learn about product use cases, markets, and needs
- Understand complex financial workflows and operations
- Solve complex customer problems
- Connect information to resolve issues
- Approach complex situations with curiosity and structure
- Identify root causes of issues
- Assess potential risks
- Escalate issues when needed
- Collaborate with Compliance, Product, and Risk teams
- Work with other Operations colleagues
- Resolve cases efficiently
- Improve internal workflows
- Get hands-on with tools and systems
- Contribute ideas to improve processes
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
- Niederländisch – Grundkenntnisse
Benefits
Attraktive Vergütung
- Equity
Snacks & Getränke
- Weekly breakfasts
Sonstige Vorteile
- Friday demos
Workation & Sabbatical
- 20 days work from abroad
Weiterbildungsangebote
- 600 EUR/GBP Learning & Development Budget
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Moss erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Moss
Branche
FinancialServices
Beschreibung
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
Noch nicht perfekt?
- Moss
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