Moss
Customer Operations Associate(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
LElemon.markets
Customer Operations Lead(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Leading customer, KYC, and AFC operations for a Brokerage-as-a-Service platform. Multi-year regulated operations experience in FinTech/Banking required. Flexible working hours, annual learning budget.
Anforderungen
- Multi-year operations experience in regulated environment (FinTech/Banking)
- Hands-on expertise in Customer Service Ops, KYC Ops, and AFC Ops
- Brokerage experience (strong plus)
- Proven people leadership experience (coaching, performance management, hiring, capability building)
- Strong track record in performance management (SLA steering, QA frameworks, backlog & capacity planning)
- Excellent cross-functional stakeholder management with Product & Engineering
- Experience working with a 2nd Line of Defense
- Hands-on and structured approach
- Ability to turn ambiguity into operating cadence, clear priorities, and measurable outcomes
- Fluent in German
- Fluent in English
- Comfortable communicating with internal and external auditors
- Willingness to apply even if not ticking every box
Aufgaben
- Ensure fast, reliable, and compliant customer lifecycle
- Lead Customer Ops, KYC Ops, and AFC Ops
- Redesign workflows for automation
- Maintain regulatory compliance
- Develop and lead a team of FTEs and students
- Set clear expectations and build a high-ownership culture
- Steer SLAs, backlogs, cycle times, quality, and rework
- Ensure predictable and reliable outcomes for customers and partners
- Establish transparent operating system
- Manage daily and weekly reviews
- Plan capacity and manage queues and skills
- Evolve KYC operations with strong QA standards
- Conduct sampling and root-cause analysis
- Reduce KYC aging and risk
- Manage AFC case and alert operations
- Collect evidence and ensure audit trails
- Translate regulatory and operational needs into scalable workflows
- Partner with Product, Engineering, and 2LoD
- Ensure operational readiness for changes
- Lead automation initiatives
- Eliminate manual work through workflow automation
- Drive efficiency and consistency
- Reduce operational risk
- Manage external vendors and tools
- Ensure performance, scalability, and auditability
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Benefits
Flexibles Arbeiten
- Flexible working hours
- Core collaboration hours
Weiterbildungsangebote
- Annual learning budget
Snacks & Getränke
- Monthly new-joiner breakfast
Öffi Tickets
- Deutschlandticket sponsorship
Mitarbeiterrabatte
- 50% off Beatvest
Workation & Sabbatical
- Workation in EU
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens lemon.markets erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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LElemon.markets
Customer Operations Lead(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Leading customer, KYC, and AFC operations for a Brokerage-as-a-Service platform. Multi-year regulated operations experience in FinTech/Banking required. Flexible working hours, annual learning budget.
Anforderungen
- Multi-year operations experience in regulated environment (FinTech/Banking)
- Hands-on expertise in Customer Service Ops, KYC Ops, and AFC Ops
- Brokerage experience (strong plus)
- Proven people leadership experience (coaching, performance management, hiring, capability building)
- Strong track record in performance management (SLA steering, QA frameworks, backlog & capacity planning)
- Excellent cross-functional stakeholder management with Product & Engineering
- Experience working with a 2nd Line of Defense
- Hands-on and structured approach
- Ability to turn ambiguity into operating cadence, clear priorities, and measurable outcomes
- Fluent in German
- Fluent in English
- Comfortable communicating with internal and external auditors
- Willingness to apply even if not ticking every box
Aufgaben
- Ensure fast, reliable, and compliant customer lifecycle
- Lead Customer Ops, KYC Ops, and AFC Ops
- Redesign workflows for automation
- Maintain regulatory compliance
- Develop and lead a team of FTEs and students
- Set clear expectations and build a high-ownership culture
- Steer SLAs, backlogs, cycle times, quality, and rework
- Ensure predictable and reliable outcomes for customers and partners
- Establish transparent operating system
- Manage daily and weekly reviews
- Plan capacity and manage queues and skills
- Evolve KYC operations with strong QA standards
- Conduct sampling and root-cause analysis
- Reduce KYC aging and risk
- Manage AFC case and alert operations
- Collect evidence and ensure audit trails
- Translate regulatory and operational needs into scalable workflows
- Partner with Product, Engineering, and 2LoD
- Ensure operational readiness for changes
- Lead automation initiatives
- Eliminate manual work through workflow automation
- Drive efficiency and consistency
- Reduce operational risk
- Manage external vendors and tools
- Ensure performance, scalability, and auditability
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Benefits
Flexibles Arbeiten
- Flexible working hours
- Core collaboration hours
Weiterbildungsangebote
- Annual learning budget
Snacks & Getränke
- Monthly new-joiner breakfast
Öffi Tickets
- Deutschlandticket sponsorship
Mitarbeiterrabatte
- 50% off Beatvest
Workation & Sabbatical
- Workation in EU
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens lemon.markets erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
lemon.markets
Branche
FinancialServices
Beschreibung
The company enables everyone to be an investor by providing seamless access to capital markets through a Brokerage-as-a-Service platform.
Noch nicht perfekt?
- Moss
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