Dein persönlicher KI-Karriere-Agent
Customer Success Technical Advisor(m/w/x)
Guiding strategic accounts through security outcomes and architectural reviews. 10+ years in technical support or client-facing consulting required. Focus on SIEM/SOC operations and endpoint/network defense technologies.
Anforderungen
- 10+ years in technical support, security architecture, systems engineering, or client-facing consulting
- Strong knowledge of security frameworks (NIST, MITRE ATT&CK)
- Strong knowledge of SIEM/SOC operations
- Strong knowledge of endpoint/network defense technologies
- Deep understanding of Windows Server
- Deep understanding of Linux
- Deep understanding of Solaris
- Deep understanding of hybrid-cloud infrastructure (AWS, Azure, GCP)
- Excellent written communication skills
- Excellent verbal communication skills
- Ability to articulate complex technical risks in simple terms
- Process-oriented
- Passion for digital organization
- Passion for documentation
- Passion for technical reporting
- Bachelor’s Degree in Engineering, Computer Science, or equivalent (preferred)
- Technical certifications (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, Cloud Platform Certifications) (strongly preferred)
Aufgaben
- Lead technical journey for strategic accounts
- Transform security requirements into operational successes
- Shift focus from ticket resolution to security outcomes
- Contribute technical milestones to Customer Success Plan
- Conduct regular architectural reviews and configuration audits
- Guide clients through onboarding and deployment
- Design and deliver bespoke workshops and best practice sessions
- Provide technical oversight during critical security events
- Perform deep-dive root cause analysis
- Offer proactive recommendations to harden security posture
- Serve as regional liaison between customer and internal teams
- Maintain single source of truth for account health
- Create detailed environment maps, troubleshooting playbooks, and operational reports
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- NIST
- MITRE ATT&CK
- SIEM
- SOC
- Windows Server
- Linux
- Solaris
- AWS
- Azure
- GCP
- TCAP
- TSCE
- CISSP
- CCNA
- CCNP
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Customer Success Technical Advisor(m/w/x)
Guiding strategic accounts through security outcomes and architectural reviews. 10+ years in technical support or client-facing consulting required. Focus on SIEM/SOC operations and endpoint/network defense technologies.
Anforderungen
- 10+ years in technical support, security architecture, systems engineering, or client-facing consulting
- Strong knowledge of security frameworks (NIST, MITRE ATT&CK)
- Strong knowledge of SIEM/SOC operations
- Strong knowledge of endpoint/network defense technologies
- Deep understanding of Windows Server
- Deep understanding of Linux
- Deep understanding of Solaris
- Deep understanding of hybrid-cloud infrastructure (AWS, Azure, GCP)
- Excellent written communication skills
- Excellent verbal communication skills
- Ability to articulate complex technical risks in simple terms
- Process-oriented
- Passion for digital organization
- Passion for documentation
- Passion for technical reporting
- Bachelor’s Degree in Engineering, Computer Science, or equivalent (preferred)
- Technical certifications (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, Cloud Platform Certifications) (strongly preferred)
Aufgaben
- Lead technical journey for strategic accounts
- Transform security requirements into operational successes
- Shift focus from ticket resolution to security outcomes
- Contribute technical milestones to Customer Success Plan
- Conduct regular architectural reviews and configuration audits
- Guide clients through onboarding and deployment
- Design and deliver bespoke workshops and best practice sessions
- Provide technical oversight during critical security events
- Perform deep-dive root cause analysis
- Offer proactive recommendations to harden security posture
- Serve as regional liaison between customer and internal teams
- Maintain single source of truth for account health
- Create detailed environment maps, troubleshooting playbooks, and operational reports
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- NIST
- MITRE ATT&CK
- SIEM
- SOC
- Windows Server
- Linux
- Solaris
- AWS
- Azure
- GCP
- TCAP
- TSCE
- CISSP
- CCNA
- CCNP
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
SWT Trend Micro (Schweiz) GmbH
Branche
IT
Beschreibung
Trend Micro is a global cybersecurity leader protecting organizations and individuals with an AI-powered platform. It offers advanced threat defense across clouds, networks, devices, and endpoints.
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