Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Manager Commercial/CRM in Life Sciences (Pharma, MedTech)(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin, Düsseldorf, Frankfurt am Main, Hamburg, München, Stuttgart
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
SASalesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - German Speaking(m/w/x)
Düsseldorf
Vollzeitmit HomeofficeSenior
AI/ML
Data Science
Nejo KI-Zusammenfassung
Aligning Salesforce capabilities with business outcomes for pharma/med tech clients. Prior Life Sciences experience and SaaS platform expertise required. Hybrid work, 4-day work week.
Anforderungen
- Prior experience in Life Sciences
- Relevant industry expertise in Technical Customer Success
- Relevant industry expertise in SaaS platform use
- Relevant industry expertise in project leadership
- Relevant industry expertise in Consulting
- Relevant industry expertise in Solutions Development
- Relevant industry expertise in Technical Architecture
- Relevant industry expertise in Solutions Architecture
- Experience with Salesforce Health Cloud
- Experience with Salesforce Life Sciences Cloud
- Experience with competing Health Industry technology
- Experience with competing Life Sciences Industry technology
- Exceptional communication skills
- Exceptional presentation skills
- Ability to communicate and influence effectively at all levels
- Skills for analyzing technical concepts
- Ability to translate technical concepts into business terms
- Ability to map business requirements into technical features
- Ability to explain complex technical concepts in business-friendly terms
- Ability to explain customer needs to internal partners
- Knowledge of software development process
- Knowledge of design methodologies
- Experience leading cross-functional teams
- Ability to facilitate resolution of customer needs
- Ability to facilitate disposition of customer needs
- Experience leading efforts to facilitate customer projects
- +2 years in the Salesforce Ecosystem
- Salesforce product certifications (Administrator)
- Salesforce product certifications (Service Cloud Consultant)
- Salesforce product certifications (Sales Cloud Consultant)
- Salesforce product certifications (Data Cloud Consultant)
- Knowledge of Salesforce products and features
- Knowledge of Salesforce capabilities
- Knowledge of Salesforce best use
- Knowledge of how to deploy Salesforce
- Degree or equivalent experience
Aufgaben
- Support customers with business priorities
- Align Salesforce capabilities to business outcomes
- Support product launches and deployments
- Manage platform performance and issue resolution
- Drive industry-specific adoption of Core Clouds, Agentforce, Data Cloud, and Life Sciences Cloud
- Partner with assigned accounts
- Focus on customer business goals
- Improve customer technical and operational health
- Maximize value from Salesforce investment
- Maintain awareness of customer events, needs, risks, and value drivers
- Build customer success track record
- Communicate effectively with partners
- Translate business needs to solutions
- Forge relationships with customers and account teams
- Develop deep technical understanding of Salesforce implementation
- Share standard methodologies and proactive services
- Optimize the platform for customer success
- Provide special care during peak events
- Act as a point of contact for major incidents
- Own customer expectations during incident resolution
- Serve as technical main interface for customers
- Collaborate with internal and external partners
- Orchestrate Signature deliverables, experience, renewal, and expansion
- Cultivate stakeholder relationships with customer leadership
- Help customers achieve business goals on Salesforce
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise customers on new feature adoption
- Identify challenges and risks to customer implementations
- Communicate the value of Signature Success
- Ensure collaborators understand Signature Success value
- Act as an advocate for customers during case resolution
- Conduct quarterly reviews
- Identify trends and provide release recommendations
- Forge relationships with Sales, Engineering, and Product Management
- Coordinate customer relationships for success and revenue
- Provide after-hour or weekend coverage as needed
- Anticipate and adapt to role changes
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce Health Cloud
- Salesforce Life Sciences Cloud
- Salesforce Ecosystem
- Salesforce products
- Salesforce features
- Salesforce capabilities
- Salesforce Administrator
- Salesforce Service Cloud Consultant
- Salesforce Sales Cloud Consultant
- Salesforce Data Cloud Consultant
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Salesforce erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Noch nicht perfekt?
- CyberArk
Enterprise Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDüsseldorf - SAP
Solution Customer Success Manager (S-CSM) for Finance Solutions(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenRatingen - ServiceNow
Customer Success Executive, Public Sector(m/w/x)
Vollzeitmit HomeofficeSeniorDüsseldorf - SAP
Solution Customer Success Manager - Finance Solutions(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenRatingen
SASalesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - German Speaking(m/w/x)
Düsseldorf
Vollzeitmit HomeofficeSenior
AI/ML
Data Science
Nejo KI-Zusammenfassung
Aligning Salesforce capabilities with business outcomes for pharma/med tech clients. Prior Life Sciences experience and SaaS platform expertise required. Hybrid work, 4-day work week.
Anforderungen
- Prior experience in Life Sciences
- Relevant industry expertise in Technical Customer Success
- Relevant industry expertise in SaaS platform use
- Relevant industry expertise in project leadership
- Relevant industry expertise in Consulting
- Relevant industry expertise in Solutions Development
- Relevant industry expertise in Technical Architecture
- Relevant industry expertise in Solutions Architecture
- Experience with Salesforce Health Cloud
- Experience with Salesforce Life Sciences Cloud
- Experience with competing Health Industry technology
- Experience with competing Life Sciences Industry technology
- Exceptional communication skills
- Exceptional presentation skills
- Ability to communicate and influence effectively at all levels
- Skills for analyzing technical concepts
- Ability to translate technical concepts into business terms
- Ability to map business requirements into technical features
- Ability to explain complex technical concepts in business-friendly terms
- Ability to explain customer needs to internal partners
- Knowledge of software development process
- Knowledge of design methodologies
- Experience leading cross-functional teams
- Ability to facilitate resolution of customer needs
- Ability to facilitate disposition of customer needs
- Experience leading efforts to facilitate customer projects
- +2 years in the Salesforce Ecosystem
- Salesforce product certifications (Administrator)
- Salesforce product certifications (Service Cloud Consultant)
- Salesforce product certifications (Sales Cloud Consultant)
- Salesforce product certifications (Data Cloud Consultant)
- Knowledge of Salesforce products and features
- Knowledge of Salesforce capabilities
- Knowledge of Salesforce best use
- Knowledge of how to deploy Salesforce
- Degree or equivalent experience
Aufgaben
- Support customers with business priorities
- Align Salesforce capabilities to business outcomes
- Support product launches and deployments
- Manage platform performance and issue resolution
- Drive industry-specific adoption of Core Clouds, Agentforce, Data Cloud, and Life Sciences Cloud
- Partner with assigned accounts
- Focus on customer business goals
- Improve customer technical and operational health
- Maximize value from Salesforce investment
- Maintain awareness of customer events, needs, risks, and value drivers
- Build customer success track record
- Communicate effectively with partners
- Translate business needs to solutions
- Forge relationships with customers and account teams
- Develop deep technical understanding of Salesforce implementation
- Share standard methodologies and proactive services
- Optimize the platform for customer success
- Provide special care during peak events
- Act as a point of contact for major incidents
- Own customer expectations during incident resolution
- Serve as technical main interface for customers
- Collaborate with internal and external partners
- Orchestrate Signature deliverables, experience, renewal, and expansion
- Cultivate stakeholder relationships with customer leadership
- Help customers achieve business goals on Salesforce
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise customers on new feature adoption
- Identify challenges and risks to customer implementations
- Communicate the value of Signature Success
- Ensure collaborators understand Signature Success value
- Act as an advocate for customers during case resolution
- Conduct quarterly reviews
- Identify trends and provide release recommendations
- Forge relationships with Sales, Engineering, and Product Management
- Coordinate customer relationships for success and revenue
- Provide after-hour or weekend coverage as needed
- Anticipate and adapt to role changes
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce Health Cloud
- Salesforce Life Sciences Cloud
- Salesforce Ecosystem
- Salesforce products
- Salesforce features
- Salesforce capabilities
- Salesforce Administrator
- Salesforce Service Cloud Consultant
- Salesforce Sales Cloud Consultant
- Salesforce Data Cloud Consultant
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Salesforce erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Salesforce
Branche
IT
Beschreibung
Salesforce is the #1 AI CRM, driving business innovation and customer success through AI.
Noch nicht perfekt?
- Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Manager Commercial/CRM in Life Sciences (Pharma, MedTech)(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, Düsseldorf, Frankfurt am Main, Hamburg, München, Stuttgart - CyberArk
Enterprise Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDüsseldorf - SAP
Solution Customer Success Manager (S-CSM) for Finance Solutions(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenRatingen - ServiceNow
Customer Success Executive, Public Sector(m/w/x)
Vollzeitmit HomeofficeSeniorDüsseldorf - SAP
Solution Customer Success Manager - Finance Solutions(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenRatingen