Salesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - German Speaking(m/w/x)
Vollzeitmit HomeofficeSenior
Düsseldorf
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
SEServiceNow
Customer Success Executive, Public Sector(m/w/x)
Düsseldorf
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Guiding public sector clients through AI-enhanced platform adoption and strategic advisory. Executive-level SaaS transformation expertise required. Focus on AI-powered automation and workflow optimization.
Anforderungen
- Enterprise-level SaaS transformation and strategic advisory
- Expertise in technology-enabled business transformations
- Ability to advise at executive level
- Leveraging AI for work processes, decision-making, problem-solving
- AI-powered automation, workflow optimization, data-driven insights
- Leading large-scale digital transformations in SaaS/enterprise software
- Complex implementations for public sector organizations
- Driving digital transformation and technology adoption in public sector
- English and German speaker (C level)
- Ability to engage, influence, and build relationships with senior executives
- Ability to engage, influence, and build relationships with enterprise decision-makers
- 15 years in management consulting, solution consulting, or executive leadership
- Experience at top-tier consulting firm or technology-driven public sector role
- Exceed business objectives
- Drive digital strategy
- Leading high-impact customer success and consulting teams
- Managing complex, multi-stakeholder accounts
- Alignment between public sector priorities and enterprise technology solutions
- Identify, analyze, and solve complex business challenges
- Aligning technology solutions with customer objectives
- Aligning technology solutions with budget constraints
- Aligning technology solutions with policy mandates
- Working across public-private partnerships
- Driving alignment in large, matrixed environments
- Navigating dynamic public sector digital transformation landscape
- Adjusting strategies to meet evolving regulations
- Design and implement scalable, repeatable processes for public sector initiatives
- On-time, on-budget execution of technology initiatives
- Deep understanding of public sector challenges
- Deep understanding of public sector service delivery
- Deep understanding of public sector mission-driven objectives
- Delivering value-driven, impactful solutions for digital transformation
Aufgaben
- Lead post-sales transformation for public sector customers
- Align ServiceNow solutions with government objectives
- Foster relationships with C-level executives and agency leaders
- Develop and execute pre- and post-sales strategies
- Leverage internal teams and strategic partners for platform adoption
- Identify and mitigate risks related to budget cycles, procurement, and compliance
- Guide Customer Success team to meet operational KPIs
- Ensure platform adoption, technical health, and contract renewals
- Enhance agency satisfaction and expansion opportunities
- Build relationships with ServiceNow leadership and public sector stakeholders
- Drive continuous feedback loops for customer engagement improvements
- Introduce innovative digital solutions for government agencies
- Improve citizen services, optimize operations, and enhance compliance
- Establish and review clear, measurable success metrics
- Adapt transformation plans to meet milestones and demonstrate value
Berufserfahrung
- 15 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- AI
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ServiceNow erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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SEServiceNow
Customer Success Executive, Public Sector(m/w/x)
Düsseldorf
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Guiding public sector clients through AI-enhanced platform adoption and strategic advisory. Executive-level SaaS transformation expertise required. Focus on AI-powered automation and workflow optimization.
Anforderungen
- Enterprise-level SaaS transformation and strategic advisory
- Expertise in technology-enabled business transformations
- Ability to advise at executive level
- Leveraging AI for work processes, decision-making, problem-solving
- AI-powered automation, workflow optimization, data-driven insights
- Leading large-scale digital transformations in SaaS/enterprise software
- Complex implementations for public sector organizations
- Driving digital transformation and technology adoption in public sector
- English and German speaker (C level)
- Ability to engage, influence, and build relationships with senior executives
- Ability to engage, influence, and build relationships with enterprise decision-makers
- 15 years in management consulting, solution consulting, or executive leadership
- Experience at top-tier consulting firm or technology-driven public sector role
- Exceed business objectives
- Drive digital strategy
- Leading high-impact customer success and consulting teams
- Managing complex, multi-stakeholder accounts
- Alignment between public sector priorities and enterprise technology solutions
- Identify, analyze, and solve complex business challenges
- Aligning technology solutions with customer objectives
- Aligning technology solutions with budget constraints
- Aligning technology solutions with policy mandates
- Working across public-private partnerships
- Driving alignment in large, matrixed environments
- Navigating dynamic public sector digital transformation landscape
- Adjusting strategies to meet evolving regulations
- Design and implement scalable, repeatable processes for public sector initiatives
- On-time, on-budget execution of technology initiatives
- Deep understanding of public sector challenges
- Deep understanding of public sector service delivery
- Deep understanding of public sector mission-driven objectives
- Delivering value-driven, impactful solutions for digital transformation
Aufgaben
- Lead post-sales transformation for public sector customers
- Align ServiceNow solutions with government objectives
- Foster relationships with C-level executives and agency leaders
- Develop and execute pre- and post-sales strategies
- Leverage internal teams and strategic partners for platform adoption
- Identify and mitigate risks related to budget cycles, procurement, and compliance
- Guide Customer Success team to meet operational KPIs
- Ensure platform adoption, technical health, and contract renewals
- Enhance agency satisfaction and expansion opportunities
- Build relationships with ServiceNow leadership and public sector stakeholders
- Drive continuous feedback loops for customer engagement improvements
- Introduce innovative digital solutions for government agencies
- Improve citizen services, optimize operations, and enhance compliance
- Establish and review clear, measurable success metrics
- Adapt transformation plans to meet milestones and demonstrate value
Berufserfahrung
- 15 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- AI
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens ServiceNow erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
ServiceNow
Branche
IT
Beschreibung
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Noch nicht perfekt?
- Salesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - German Speaking(m/w/x)
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