AMAG Group
Warranty Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Daillens, Cham
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
HEHelen of Troy
Customer Service Specialist(m/w/x)
Bussigny
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Processing B2B purchase orders in Oracle ERP, planning pallet splits for consumer brands. English fluency essential. Gym and mobility allowances, increased flexi-days after 1 year.
Anforderungen
- CFC Customer Service Agent or equivalent experience (3-5 years preferable)
- B2B and FMCG experience (plus)
- Oracle knowledge (plus)
- Above-average MS Office proficiency (Word, Excel, PowerPoint, Outlook)
- English fluency (must)
- German language skills (plus)
- Full-time work authorization in Switzerland (required)
- Full-time work authorization in Switzerland (required)
Aufgaben
- Review customer purchase orders
- Process orders in Oracle ERP
- Issue order confirmations
- Check stock availability
- Plan pallet splits by transport method
- Perform daily checks on EDI and B2B orders
- Ensure timely order release
- Resolve order errors or blocks
- Amend or cancel orders
- Maintain an accurate order book
- Identify issues preventing order release
- Follow up on order release issues
- Escalate critical order issues
- Monitor order preparation and collection
- Monitor on-time order delivery
- Communicate closely with 3PL partners
- Manage value-added services (VAS) with the warehouse
- Update VAS instructions
- Resolve VAS issues
- Drive VAS efficiency improvements
- Oversee EXW order preparation and collection
- Track DDP order delivery bookings
- Support 3PL partners with delivery challenges
- Review unannounced customer returns
- Generate RMAs for 3PL partners
- Register customer complaints
- Investigate complaints with warehouses
- Inform customers on order status
- Proactively communicate order date changes
- Manage customer complaints
- Provide timely complaint solutions
- Ensure full complaint resolution
- Analyze customer penalties
- Identify root causes of penalties
- Improve processes to reduce penalties
- Process defective returns
- Issue RMAs for defective returns
- Issue credit notes for defective returns
- Monitor on-time delivery performance
- Support meeting monthly sales targets
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Pflichtschulabschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Tools & Technologien
- Oracle
- MS Office
- Word
- Excel
- PowerPoint
- Outlook
Benefits
Gesundheits- & Fitnessangebote
- Collective Health Insurance
- Gym Allowance
Sonstige Zulagen
- Mobility allowance
Flexibles Arbeiten
- Flexible work policy
- Increased flexi-days after 1 year
Mitarbeiterrabatte
- Swibeco
- Employee discounts on EMEA products
Modernes Büro
- Modern office with collaborative workspaces
Mentale Gesundheitsförderung
- Employee assistance counselling line
Gratis oder Vergünstigte Mahlzeiten
- Lunch and Learns
Mehr Urlaubstage
- Company closure between Christmas and New Year’s
Attraktive Vergütung
- Employee Stock Purchase Plan
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Helen of Troy erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- O-I
Supply Chain Planning Intern(m/w/x)
VollzeitPraktikummit HomeofficeVufflens-la-Ville - Intuitive
Business Process Specialist(m/w/x)
Vollzeitmit HomeofficeSeniorAubonne - Diageo Suisse
Sales Representative Vaud(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenLausanne - Diageo Suisse
Sales Representative Eastern Switzerland(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenSankt Gallen, Lausanne
HEHelen of Troy
Customer Service Specialist(m/w/x)
Bussigny
Vollzeitmit HomeofficeBerufserfahren
Nejo KI-Zusammenfassung
Processing B2B purchase orders in Oracle ERP, planning pallet splits for consumer brands. English fluency essential. Gym and mobility allowances, increased flexi-days after 1 year.
Anforderungen
- CFC Customer Service Agent or equivalent experience (3-5 years preferable)
- B2B and FMCG experience (plus)
- Oracle knowledge (plus)
- Above-average MS Office proficiency (Word, Excel, PowerPoint, Outlook)
- English fluency (must)
- German language skills (plus)
- Full-time work authorization in Switzerland (required)
- Full-time work authorization in Switzerland (required)
Aufgaben
- Review customer purchase orders
- Process orders in Oracle ERP
- Issue order confirmations
- Check stock availability
- Plan pallet splits by transport method
- Perform daily checks on EDI and B2B orders
- Ensure timely order release
- Resolve order errors or blocks
- Amend or cancel orders
- Maintain an accurate order book
- Identify issues preventing order release
- Follow up on order release issues
- Escalate critical order issues
- Monitor order preparation and collection
- Monitor on-time order delivery
- Communicate closely with 3PL partners
- Manage value-added services (VAS) with the warehouse
- Update VAS instructions
- Resolve VAS issues
- Drive VAS efficiency improvements
- Oversee EXW order preparation and collection
- Track DDP order delivery bookings
- Support 3PL partners with delivery challenges
- Review unannounced customer returns
- Generate RMAs for 3PL partners
- Register customer complaints
- Investigate complaints with warehouses
- Inform customers on order status
- Proactively communicate order date changes
- Manage customer complaints
- Provide timely complaint solutions
- Ensure full complaint resolution
- Analyze customer penalties
- Identify root causes of penalties
- Improve processes to reduce penalties
- Process defective returns
- Issue RMAs for defective returns
- Issue credit notes for defective returns
- Monitor on-time delivery performance
- Support meeting monthly sales targets
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Pflichtschulabschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Tools & Technologien
- Oracle
- MS Office
- Word
- Excel
- PowerPoint
- Outlook
Benefits
Gesundheits- & Fitnessangebote
- Collective Health Insurance
- Gym Allowance
Sonstige Zulagen
- Mobility allowance
Flexibles Arbeiten
- Flexible work policy
- Increased flexi-days after 1 year
Mitarbeiterrabatte
- Swibeco
- Employee discounts on EMEA products
Modernes Büro
- Modern office with collaborative workspaces
Mentale Gesundheitsförderung
- Employee assistance counselling line
Gratis oder Vergünstigte Mahlzeiten
- Lunch and Learns
Mehr Urlaubstage
- Company closure between Christmas and New Year’s
Attraktive Vergütung
- Employee Stock Purchase Plan
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Helen of Troy erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Helen of Troy
Branche
Manufacturing
Beschreibung
The company is a prominent player in the global consumer products industry, offering diverse career opportunities and renowned brands.
Noch nicht perfekt?
- AMAG Group
Warranty Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDaillens, Cham - O-I
Supply Chain Planning Intern(m/w/x)
VollzeitPraktikummit HomeofficeVufflens-la-Ville - Intuitive
Business Process Specialist(m/w/x)
Vollzeitmit HomeofficeSeniorAubonne - Diageo Suisse
Sales Representative Vaud(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenLausanne - Diageo Suisse
Sales Representative Eastern Switzerland(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenSankt Gallen, Lausanne