DKB Code Factory
Senior CX Researcher(m/w/x)
Vollzeitnur vor OrtSenior
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DKDKB Code Factory
Customer Journey Insights Analyst(m/w/x)
Berlin
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Designing a three-layer KPI framework for customer perception, behavior, and business impact. Customer analytics experience required. Data gap identification and stakeholder collaboration for acquisition.
Anforderungen
- Experience in Customer Analytics, Growth Analytics, Performance Management, Strategy or similar role
- Comfortable working with incomplete, messy, or missing data
- Proactive identification of needed data and stakeholder collaboration for acquisition/approximation
- Strong hypothesis-driven mindset and ability to derive actionable insights under uncertainty
- Ability to translate complex analytical relationships into clear business narratives
- Skilled stakeholder management: challenging, aligning, and influencing functions in resistant environments
- Pragmatic approach: balancing analytical rigor with speed and business relevance
- Comfortable working across multiple teams and bringing structure to ambiguous problem spaces
- Excellent communication skills, adaptable to different audiences
- Very strong German language skills (C1/C2 level) for communication in German-speaking environments
- Professional English skills
- Bonus: Experience in financial services or regulated industries
- Encouragement to apply even if not matching every single requirement
Aufgaben
- Design three-layer Journey KPI framework
- Implement KPI framework for customer perception, behavior, and business impact
- Connect priority journeys to relevant data sources
- Identify and close data gaps with stakeholder alignment
- Define KPI ownership, baseline values, and performance benchmarks
- Identify value leakage and quantify economic benefits
- Conduct driver and root cause analyses
- Translate findings into economic trade-offs and improvement levers
- Establish recurring journey performance reporting
- Design hypothesis-driven testing and experimentation
- Integrate journey KPIs into management-level decision processes
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DKB Code Factory erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- DKB Code Factory
CX Researcher - Business Customers(m/w/x)
Vollzeitnur vor OrtSeniorBerlin - iwoca
Commercial Strategy & Operations Analyst(m/w/x)
Vollzeitnur vor OrtJuniorBerlin, Frankfurt am Main - DKB Code Factory
CX Researcher(m/w/x)
Vollzeitnur vor OrtKeine AngabeBerlin - telli
AI Operations Associate(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlinab 85.000 / Jahr
DKDKB Code Factory
Customer Journey Insights Analyst(m/w/x)
Berlin
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Designing a three-layer KPI framework for customer perception, behavior, and business impact. Customer analytics experience required. Data gap identification and stakeholder collaboration for acquisition.
Anforderungen
- Experience in Customer Analytics, Growth Analytics, Performance Management, Strategy or similar role
- Comfortable working with incomplete, messy, or missing data
- Proactive identification of needed data and stakeholder collaboration for acquisition/approximation
- Strong hypothesis-driven mindset and ability to derive actionable insights under uncertainty
- Ability to translate complex analytical relationships into clear business narratives
- Skilled stakeholder management: challenging, aligning, and influencing functions in resistant environments
- Pragmatic approach: balancing analytical rigor with speed and business relevance
- Comfortable working across multiple teams and bringing structure to ambiguous problem spaces
- Excellent communication skills, adaptable to different audiences
- Very strong German language skills (C1/C2 level) for communication in German-speaking environments
- Professional English skills
- Bonus: Experience in financial services or regulated industries
- Encouragement to apply even if not matching every single requirement
Aufgaben
- Design three-layer Journey KPI framework
- Implement KPI framework for customer perception, behavior, and business impact
- Connect priority journeys to relevant data sources
- Identify and close data gaps with stakeholder alignment
- Define KPI ownership, baseline values, and performance benchmarks
- Identify value leakage and quantify economic benefits
- Conduct driver and root cause analyses
- Translate findings into economic trade-offs and improvement levers
- Establish recurring journey performance reporting
- Design hypothesis-driven testing and experimentation
- Integrate journey KPIs into management-level decision processes
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens DKB Code Factory erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
DKB Code Factory
Branche
IT
Beschreibung
The company helps shape innovative finance products through user experience research and product development.
Noch nicht perfekt?
- DKB Code Factory
Senior CX Researcher(m/w/x)
Vollzeitnur vor OrtSeniorBerlin - DKB Code Factory
CX Researcher - Business Customers(m/w/x)
Vollzeitnur vor OrtSeniorBerlin - iwoca
Commercial Strategy & Operations Analyst(m/w/x)
Vollzeitnur vor OrtJuniorBerlin, Frankfurt am Main - DKB Code Factory
CX Researcher(m/w/x)
Vollzeitnur vor OrtKeine AngabeBerlin - telli
AI Operations Associate(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlinab 85.000 / Jahr