Dein persönlicher KI-Karriere-Agent
Level 2/3 application support for Appway/FNZ Studio, investigating incidents and coordinating resolutions. Minimum 5 years Appway/FNZ Studio experience required. Monitoring workflow performance, system health, and conducting root cause analyses.
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Anforderungen
- Minimum 5 years hands-on experience with Appway/FNZ Studio
- Significant exposure to L2/L3 support in banking
- Strong expertise in application integration technologies
- Experience with REST and SOAP APIs
- Experience with JSON and XML data structures
- Proven experience in monitoring and observability
- Proven experience in log analysis and alert management
- Proven experience in troubleshooting production applications
- Solid understanding of version control systems
- Solid understanding of CI/CD practices
- Solid understanding of multi-environment deployment management
- In-depth knowledge of CLM operations
- In-depth knowledge of KYC operations
- Knowledge of client onboarding processes
- Knowledge of periodic reviews processes
- Knowledge of remediation programs processes
- Good understanding of AML/KYC regulatory requirements
- Good understanding of risk assessment processes
- Good understanding of auditability
- Good understanding of compliance controls
- Strong analytical skills
- Customer-oriented mindset
- Autonomy
- Effective communication with business and technical audiences
- Swiss residency
- Fluency in English
- French language skills are an advantage
Aufgaben
- Provide Level 2 and Level 3 application support
- Investigate incidents and coordinate resolution
- Liaise with vendors and technical partners
- Monitor workflow performance and system health
- Conduct root cause analyses
- Implement corrective and preventive measures
- Manage application releases across multiple environments
- Perform validation activities, deployment controls, and smoke testing
- Execute rollback procedures
- Maintain operational and technical documentation
- Design and implement fixes and enhancements in Appway/FNZ Studio
- Contribute to automation and industrialization initiatives
- Collaborate with business and technical stakeholders
- Support key users
- Drive continuous service improvement
Berufserfahrung
Ausbildung
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Tools & Technologien
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Zur Originalanzeige bei Sword ServicesÜber das Unternehmen
The company supports digital transformation projects and implements innovative DevOps solutions for various clients.
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