Service Manager(m/w/x)

Beschreibung

You will lead field operations and a dedicated service team to ensure advanced systems excel, balancing high-level customer relationship management with strategic business growth.

Anforderungen

• •Strong negotiation and leadership skills
• •Excellent German and English communication skills
• •Ability to present technical presentations
• •Ability to handle high-pressure environments
• •Excellent project management and organizational skills
• •Basic financial and strategic planning skills
• •Proactive and driving personality
• •Willingness to travel up to 50%
• •Management experience in semiconductor field
• •Experience in customer facing roles
• •Good execution and coordination skills
• •B.A. or M.S. in Engineering
• •Strategic, proactive, and dynamic mindset
• •Passion for innovation and impact

Aufgaben

• •Establish strong customer relationships at all levels
• •Manage Field Service operations in Central Europe
• •Coordinate service operational activities effectively
• •Drive activities to meet customer KPIs
• •Manage customer retention and satisfaction strategies
• •Resolve customer concerns and site escalations
• •Identify and resolve tool or service improvements
• •Lead regular customer and KPI meetings
• •Forecast and manage quarterly and annual revenues
• •Promote product enhancements and CIPs to customers
• •Manage equipment specifications and service level agreements
• •Achieve operational and financial business objectives
• •Implement plans to increase service market share
• •Support account teams to reach regional targets
• •Drive service sales and corporate image
• •Lead and develop a team of 15 engineers
• •Conduct performance reviews and individual development plans
• •Analyze processes to improve service delivery
• •Maintain accurate records and system data
• •Track warranty, contract, and escalation metrics
• •Collaborate with business units and sales personnel

Benefits