Skip to content
Neuer Job?Nejo!

Dein persönlicher KI-Karriere-Agent

Zurück
EXExperian

Service Delivery Manager(m/w/x)

Düsseldorf
Vollzeitmit HomeofficeSenior
Jetzt bewerben

Leading delivery teams for risk, fraud, and identity solutions across the DACH market. End-to-end service delivery experience required. Flexible working hours, remote work options.

Anforderungen

  • End-to-end service delivery responsibility in market/region
  • 5+ years leading delivery teams
  • Commercial understanding and cost control
  • Client experience and trusted counterpart
  • Collaboration with senior partners
  • Structured approach balancing client/delivery/results
  • Experience in agile/hybrid delivery environments
  • Fluent German and English

Aufgaben

  • Lead delivery teams across the DACH market
  • Ensure high-quality execution for clients
  • Take ownership of delivery performance and customer satisfaction
  • Manage delivery prioritization and decision-making
  • Lead escalations and senior client communications
  • Ensure resolution and transparency in client issues
  • Be accountable for end-to-end delivery performance
  • Ensure delivery readiness, governance, and risk management
  • Achieve KPIs for in-market projects
  • Oversee go-live, hypercare, and post-production support
  • Manage delivery-related commercial outcomes
  • Protect margins and maintain cost awareness
  • Plan and manage regional capacity and resource allocation
  • Guide market-level improvements
  • Contribute to global delivery standards
  • Directly manage the delivery team
  • Ensure team performance and outcomes
  • Handle people leadership, including performance management
  • Provide training and ensure compliance
  • Create clarity on priorities, roles, and expectations
  • Foster a culture of accountability and continuous improvement

Berufserfahrung

  • 5 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Deutsch – verhandlungssicher
  • Englisch – verhandlungssicher

Benefits

Flexibles Arbeiten

  • Flexible working hours
  • Remote work options
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Experian erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

Gefällt dir diese Stelle?

Beta

Dein Career Agent findet täglich ähnliche Jobs für dich.

Not a perfect match?

100+ Similar Jobs in DüsseldorfView all
  • Intersnack IT KG

    IT Service Delivery Manager - Multi - Vendor / SIAM(m/w/x)

    Full-timeWith HomeofficeSenior
    Düsseldorf
  • NTT DATA

    Senior Manager Service Management(m/w/x)

    Full-timeWith HomeofficeManagement
    Düsseldorf
  • Accenture

    IT Delivery Lead Insurance(m/w/x)

    Full-time/Part-timeWith HomeofficeSenior
    Kronberg im Taunus, Berlin, Düsseldorf, Dresden, Essen, Hamburg, Jena, Siegburg, Stuttgart, München
  • NTT DATA

    Senior Manager Service Management(m/w/x)

    Full-timeWith HomeofficeManagement
    Düsseldorf
  • Colliers International EMEA

    IT Service Delivery Manager for Western Europe & Head of IT Germany(m/w/x)

    Full-timeWith HomeofficeExperienced
    Frankfurt am Main, Berlin, Düsseldorf, München
View all 100+ similar jobs
Jetzt bewerben