Roche Diagnostics Int. AG
Senior Scientist PMQ(m/w/x)
Vollzeitnur vor OrtSenior
Risch-Rotkreuz
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
RORoche Diagnostics Int. AG
Senior Scientist PMQ(m/w/x)
Risch-Rotkreuz
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Managing non-routine product complaints for personalized medicine diagnostics. Advanced degree in life sciences with 3 years in product complaint handling required. Advanced diagnostic technology focus.
Anforderungen
- Bachelors in life sciences or related fields
- Advanced degree in Microbiology, Genomics, NextGen Sequencing, Chemistry, Bioinformatics or related sciences
- 3 years of work experience in technical product support, research and development, technical customer support, product complaint handling or related function
- Proficiency in technical writing
- Proficiency in English with strong communication and intercultural skills
- Hands-on experience
- Industry experience with Customer Support, field technical support, and face to face customer support and training
- Solid critical thinking and problem solving skills with a positive and creative attitude
- Collaborative mindset and ability to manage stakeholder relationships
- Good laboratory practices
- Good communication skills: verbal, writing, presentation, technical writing
Aufgaben
- Act as an escalation point for non-routine product complaints
- Develop and update complaint and inspection procedures
- Maintain and analyze problem logs to identify recurring issues
- Document and track contact information for complaints
- Report issues in accordance with company guidelines and regulations
- Collaborate with internal groups to address product inquiries
- Handle inquiries, complaints, and safety issues per ISO requirements
- Conduct investigations and experimental design for case resolution
- Perform data analysis to resolve product quality issues
- Communicate quality-related information to relevant organizations
- Collaborate with global and local functions to derive case measures
- Support product teams with case information for documentation updates
- Onboard and mentor new employees for knowledge transfer
- Create and approve notifications for new products
- Ensure compliance with laboratory policies and equipment inspections
- Support audits, inspections, and quality reviews
- Contribute to CAPA tasks for product quality enhancement
- Participate in cross-team meetings and projects
- Guide less experienced colleagues and act as a proxy for the Principal role
- Optimize processes to increase quality and efficiency standards
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Roche Diagnostics Int. AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Roche Diagnostics Int. AG
Senior Engineer - Design Control Excellence(m/w/x)
Vollzeitnur vor OrtSeniorRisch-Rotkreuz - 5780 Roche Diagnostics Int. AG
Engineer(m/w/x)
Vollzeitnur vor OrtBerufserfahrenRisch-Rotkreuz - Abbott
Account Manager - Molecular Diagnostics(m/w/x)
Vollzeitnur vor OrtSeniorBaar - Roche Diagnostics Int. AG
Regulatory Affairs Project Manager(m/w/x)
Vollzeitnur vor OrtSeniorRisch-Rotkreuz
RORoche Diagnostics Int. AG
Senior Scientist PMQ(m/w/x)
Risch-Rotkreuz
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Managing non-routine product complaints for personalized medicine diagnostics. Advanced degree in life sciences with 3 years in product complaint handling required. Advanced diagnostic technology focus.
Anforderungen
- Bachelors in life sciences or related fields
- Advanced degree in Microbiology, Genomics, NextGen Sequencing, Chemistry, Bioinformatics or related sciences
- 3 years of work experience in technical product support, research and development, technical customer support, product complaint handling or related function
- Proficiency in technical writing
- Proficiency in English with strong communication and intercultural skills
- Hands-on experience
- Industry experience with Customer Support, field technical support, and face to face customer support and training
- Solid critical thinking and problem solving skills with a positive and creative attitude
- Collaborative mindset and ability to manage stakeholder relationships
- Good laboratory practices
- Good communication skills: verbal, writing, presentation, technical writing
Aufgaben
- Act as an escalation point for non-routine product complaints
- Develop and update complaint and inspection procedures
- Maintain and analyze problem logs to identify recurring issues
- Document and track contact information for complaints
- Report issues in accordance with company guidelines and regulations
- Collaborate with internal groups to address product inquiries
- Handle inquiries, complaints, and safety issues per ISO requirements
- Conduct investigations and experimental design for case resolution
- Perform data analysis to resolve product quality issues
- Communicate quality-related information to relevant organizations
- Collaborate with global and local functions to derive case measures
- Support product teams with case information for documentation updates
- Onboard and mentor new employees for knowledge transfer
- Create and approve notifications for new products
- Ensure compliance with laboratory policies and equipment inspections
- Support audits, inspections, and quality reviews
- Contribute to CAPA tasks for product quality enhancement
- Participate in cross-team meetings and projects
- Guide less experienced colleagues and act as a proxy for the Principal role
- Optimize processes to increase quality and efficiency standards
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Roche Diagnostics Int. AG erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Roche Diagnostics Int. AG
Branche
Healthcare
Beschreibung
The company is dedicated to advancing personalized medicine and improving patient lives through innovative diagnostics and healthcare solutions.
Noch nicht perfekt?
- Roche Diagnostics Int. AG
Senior Scientist PMQ(m/w/x)
Vollzeitnur vor OrtSeniorRisch-Rotkreuz - Roche Diagnostics Int. AG
Senior Engineer - Design Control Excellence(m/w/x)
Vollzeitnur vor OrtSeniorRisch-Rotkreuz - 5780 Roche Diagnostics Int. AG
Engineer(m/w/x)
Vollzeitnur vor OrtBerufserfahrenRisch-Rotkreuz - Abbott
Account Manager - Molecular Diagnostics(m/w/x)
Vollzeitnur vor OrtSeniorBaar - Roche Diagnostics Int. AG
Regulatory Affairs Project Manager(m/w/x)
Vollzeitnur vor OrtSeniorRisch-Rotkreuz