Dein persönlicher KI-Karriere-Agent
Senior Operations Account Manager(m/w/x)
Managing B2B retail operations and providing logistical support for a global sleep brand. Bachelor's degree and hands-on B2B experience required. Private health insurance, autonomy, and challenging tasks.
Anforderungen
- Bachelor's or Master's degree in Business Administration, Supply Chain, Logistics, or related field
- Hands-on experience in B2B environment, ideally in Call Centres or Customer Service
- Experience in logistics, e-commerce, or start-up setting (plus)
- Strong analytical and strategic thinking skills
- Ability to interpret data, generate insights, and deliver outcomes
- Solid MS Office skills, emphasis on Excel/Tableau
- Experience of end-to-end system integration (plus)
- Excellent stakeholder and account management skills
- Ability to handle multiple customers and internal partners
- Strong organization and prioritization skills
- High adaptability and resilience
- Thriving in fast-paced environments with shifting priorities
- Effective problem-solving with hands-on approach
- Proactive self-starter
- Strong communication skills
- Ability to engage stakeholders effectively
- Anticipating challenges and addressing issues proactively
- Fluent in English
- Business fluent in German
- Proficiency in additional European languages (Portuguese, Spanish, French) (plus)
Aufgaben
- Manage Operations Account Management business partner accounts
- Ensure efficient and effective account operations
- Provide logistical support
- Serve as a role model and trainer
- Lead day-to-day retail B2B operations
- Ensure precision and efficiency in task execution
- Mentor junior team members
- Share best practices and insights
- Enhance team performance
- Align with organizational goals
- Improve team KPIs
- Collaborate with B2B Teams and stakeholders
- Drive continuous improvement in workflows
- Drive continuous improvement in team structures
- Drive continuous improvement in retailer experience
- Contribute to operational excellence
- Contribute to sales team expansion
- Map existing procedures
- Maintain SOP documentation
- Lead process optimization initiatives
- Track process improvements through performance metrics
- Conduct regular operational performance reviews
- Conduct strategic meetings with internal teams
- Conduct strategic meetings with external partners
- Conduct strategic meetings with business stakeholders
- Align on goals and KPIs
- Develop action plans to drive performance
- Build strong relationships with business partners
- Ensure team output aligns with stakeholder goals
- Ensure team output aligns with operational standards
- Contribute to business growth
- Lead ad-hoc operational projects
- Serve as an expert in operational best practices
- Stay updated on industry trends
- Utilize EDI, channel engines, and API integrations
- Use Microsoft Office Suite
- Analyze data with Excel and Tableau
- Report on performance against KPIs
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – verhandlungssicher
- Portugiesisch – Grundkenntnisse
- Spanisch – Grundkenntnisse
- Französisch – Grundkenntnisse
Tools & Technologien
- MS Office
- Excel
- Tableau
Benefits
Sicherer Arbeitsplatz
- 12-month Fixed Term Contract
Sinnstiftende Arbeit
- Responsibility and decision-making autonomy
Abwechslungsreiche Aufgaben
- Challenging tasks for professional growth
- Independent and team work
Gesundheits- & Fitnessangebote
- Private health insurance
Mehr Urlaubstage
- 1 extra vacation day per year worked
Team Events & Ausflüge
- Company events
Lockere Unternehmenskultur
- Pet-friendly office
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Senior Operations Account Manager(m/w/x)
Managing B2B retail operations and providing logistical support for a global sleep brand. Bachelor's degree and hands-on B2B experience required. Private health insurance, autonomy, and challenging tasks.
Anforderungen
- Bachelor's or Master's degree in Business Administration, Supply Chain, Logistics, or related field
- Hands-on experience in B2B environment, ideally in Call Centres or Customer Service
- Experience in logistics, e-commerce, or start-up setting (plus)
- Strong analytical and strategic thinking skills
- Ability to interpret data, generate insights, and deliver outcomes
- Solid MS Office skills, emphasis on Excel/Tableau
- Experience of end-to-end system integration (plus)
- Excellent stakeholder and account management skills
- Ability to handle multiple customers and internal partners
- Strong organization and prioritization skills
- High adaptability and resilience
- Thriving in fast-paced environments with shifting priorities
- Effective problem-solving with hands-on approach
- Proactive self-starter
- Strong communication skills
- Ability to engage stakeholders effectively
- Anticipating challenges and addressing issues proactively
- Fluent in English
- Business fluent in German
- Proficiency in additional European languages (Portuguese, Spanish, French) (plus)
Aufgaben
- Manage Operations Account Management business partner accounts
- Ensure efficient and effective account operations
- Provide logistical support
- Serve as a role model and trainer
- Lead day-to-day retail B2B operations
- Ensure precision and efficiency in task execution
- Mentor junior team members
- Share best practices and insights
- Enhance team performance
- Align with organizational goals
- Improve team KPIs
- Collaborate with B2B Teams and stakeholders
- Drive continuous improvement in workflows
- Drive continuous improvement in team structures
- Drive continuous improvement in retailer experience
- Contribute to operational excellence
- Contribute to sales team expansion
- Map existing procedures
- Maintain SOP documentation
- Lead process optimization initiatives
- Track process improvements through performance metrics
- Conduct regular operational performance reviews
- Conduct strategic meetings with internal teams
- Conduct strategic meetings with external partners
- Conduct strategic meetings with business stakeholders
- Align on goals and KPIs
- Develop action plans to drive performance
- Build strong relationships with business partners
- Ensure team output aligns with stakeholder goals
- Ensure team output aligns with operational standards
- Contribute to business growth
- Lead ad-hoc operational projects
- Serve as an expert in operational best practices
- Stay updated on industry trends
- Utilize EDI, channel engines, and API integrations
- Use Microsoft Office Suite
- Analyze data with Excel and Tableau
- Report on performance against KPIs
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – verhandlungssicher
- Portugiesisch – Grundkenntnisse
- Spanisch – Grundkenntnisse
- Französisch – Grundkenntnisse
Tools & Technologien
- MS Office
- Excel
- Tableau
Benefits
Sicherer Arbeitsplatz
- 12-month Fixed Term Contract
Sinnstiftende Arbeit
- Responsibility and decision-making autonomy
Abwechslungsreiche Aufgaben
- Challenging tasks for professional growth
- Independent and team work
Gesundheits- & Fitnessangebote
- Private health insurance
Mehr Urlaubstage
- 1 extra vacation day per year worked
Team Events & Ausflüge
- Company events
Lockere Unternehmenskultur
- Pet-friendly office
Über das Unternehmen
Emma – The Sleep Company
Branche
Retail
Beschreibung
Das Unternehmen ist die weltweit größte D2C-Marke für Schlafprodukte und bietet in über 35 Ländern die besten Schlafkomfortprodukte an.
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