Skip to content
Neuer Job?Nejo!

Dein persönlicher KI-Karriere-Agent

EMEmma – The Sleep Company

Senior Operations Account Manager(m/w/x)

Frankfurt am Main
Vollzeitmit HomeofficeSenior

Managing B2B retail operations and providing logistical support for a global sleep brand. Bachelor's degree and hands-on B2B experience required. Private health insurance, autonomy, and challenging tasks.

Anforderungen

  • Bachelor's or Master's degree in Business Administration, Supply Chain, Logistics, or related field
  • Hands-on experience in B2B environment, ideally in Call Centres or Customer Service
  • Experience in logistics, e-commerce, or start-up setting (plus)
  • Strong analytical and strategic thinking skills
  • Ability to interpret data, generate insights, and deliver outcomes
  • Solid MS Office skills, emphasis on Excel/Tableau
  • Experience of end-to-end system integration (plus)
  • Excellent stakeholder and account management skills
  • Ability to handle multiple customers and internal partners
  • Strong organization and prioritization skills
  • High adaptability and resilience
  • Thriving in fast-paced environments with shifting priorities
  • Effective problem-solving with hands-on approach
  • Proactive self-starter
  • Strong communication skills
  • Ability to engage stakeholders effectively
  • Anticipating challenges and addressing issues proactively
  • Fluent in English
  • Business fluent in German
  • Proficiency in additional European languages (Portuguese, Spanish, French) (plus)

Aufgaben

  • Manage Operations Account Management business partner accounts
  • Ensure efficient and effective account operations
  • Provide logistical support
  • Serve as a role model and trainer
  • Lead day-to-day retail B2B operations
  • Ensure precision and efficiency in task execution
  • Mentor junior team members
  • Share best practices and insights
  • Enhance team performance
  • Align with organizational goals
  • Improve team KPIs
  • Collaborate with B2B Teams and stakeholders
  • Drive continuous improvement in workflows
  • Drive continuous improvement in team structures
  • Drive continuous improvement in retailer experience
  • Contribute to operational excellence
  • Contribute to sales team expansion
  • Map existing procedures
  • Maintain SOP documentation
  • Lead process optimization initiatives
  • Track process improvements through performance metrics
  • Conduct regular operational performance reviews
  • Conduct strategic meetings with internal teams
  • Conduct strategic meetings with external partners
  • Conduct strategic meetings with business stakeholders
  • Align on goals and KPIs
  • Develop action plans to drive performance
  • Build strong relationships with business partners
  • Ensure team output aligns with stakeholder goals
  • Ensure team output aligns with operational standards
  • Contribute to business growth
  • Lead ad-hoc operational projects
  • Serve as an expert in operational best practices
  • Stay updated on industry trends
  • Utilize EDI, channel engines, and API integrations
  • Use Microsoft Office Suite
  • Analyze data with Excel and Tableau
  • Report on performance against KPIs

Berufserfahrung

  • ca. 4 - 6 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Englischfließend
  • Deutschverhandlungssicher
  • PortugiesischGrundkenntnisse
  • SpanischGrundkenntnisse
  • FranzösischGrundkenntnisse

Tools & Technologien

  • MS Office
  • Excel
  • Tableau

Benefits

Sicherer Arbeitsplatz

  • 12-month Fixed Term Contract

Sinnstiftende Arbeit

  • Responsibility and decision-making autonomy

Abwechslungsreiche Aufgaben

  • Challenging tasks for professional growth
  • Independent and team work

Gesundheits- & Fitnessangebote

  • Private health insurance

Mehr Urlaubstage

  • 1 extra vacation day per year worked

Team Events & Ausflüge

  • Company events

Lockere Unternehmenskultur

  • Pet-friendly office
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Emma – The Sleep Company erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

  • Emma - The Sleep Company

    Senior Logistics Manager(m/w/x)

    Vollzeitmit HomeofficeSenior
    Frankfurt am Main
  • Emma – The Sleep Company

    Senior Category Manager(m/w/x)

    Vollzeitmit HomeofficeSenior
    Frankfurt am Main
  • SharkNinja

    Sales Operations Manager(m/w/x)

    Vollzeitmit HomeofficeSenior
    Frankfurt am Main
  • creasult Personalberatung

    Senior Account Manager(m/w/x)

    Vollzeitmit HomeofficeSenior
    München, Ettlingen, Leinfelden-Echterdingen, Düsseldorf, Dreieich
  • SharkNinja

    Senior Key Account Manager(m/w/x)

    Vollzeitmit HomeofficeSenior
    Frankfurt am Main
Alle 100+ ähnlichen Jobs ansehen

Nejo ist eine KI – Ergebnisse können unvollständig sein oder Fehler enthalten