Tourlane GmbH
Senior Data Analyst - Marketing and Commercial(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
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Dein persönlicher KI-Karriere-Agent
GEGetYourGuide
Senior Data Analyst, Customer Care Analytics(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Data Science
Nejo KI-Zusammenfassung
Developing customer care analytics and deep-dive modeling for travel experiences. Production-grade SQL and Python skills required. Hybrid work, annual personal growth budget.
Anforderungen
- 5+ years relevant experience in analytics or data science role
- Production-grade SQL
- Strong working knowledge of Python
- Experience with experimentation (statistics, assumptions, evaluation)
- Strong statistical background
- Proficiency with advanced statistical methods
- Strong stakeholder management
- Ability to operate with senior leaders
- Turn messy questions into structured analysis
- Create crisp narratives
- Drive decisions with measurable business impact
- Strong customer mindset
- Understand user behavior
- Understand the 'why' behind numbers
- Excellent communication skills
- Influence without authority
- Align teams around shared metrics and priorities
- Experience with data visualization tools
- Experience with reporting tools
- Experience in Customer Care within a marketplace
- Familiarity with ETL/orchestration tools
- Familiarity with big data tooling
- Experience working in agile product teams
- Experience in cross-functional mission setups
- Exposure to LLM APIs
- Experience mentoring analysts
- Experience managing analysts
Aufgaben
- Partner with Customer Care to support travelers and protect trust
- Collaborate with Care leadership, Product, and Analytics teams
- Define and drive the strategic Care analytics backlog
- Create and evolve metrics, models, and dashboards for Care
- Deliver deep-dive modeling for step-change decisions
- Quantify drivers and trade-offs for contacts, refunds, CSAT, and channel performance
- Communicate Care insights to Product, Marketing, and Operations
- Champion hypothesis-driven decision-making
- Raise the bar on rigor, evaluation, and impact measurement
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- SQL
- Python
- Looker
- Jupyter Notebooks
- Airflow
- Spark
- Hive
- OpenAI
- Gemini
- Anthropic
Benefits
Flexibles Arbeiten
- Hybrid working approach
- Work from anywhere (30 days/year)
Sonstige Zulagen
- Annual personal growth budget
Mentoring & Coaching
- Mentorship programs
Team Events & Ausflüge
- Quarterly team events
- Yearly company-wide events
Öffi Tickets
- Monthly transportation budget
Gesundheits- & Fitnessangebote
- Monthly fitness budget
- Health and wellness benefits
Mitarbeiterrabatte
- Discounts on activities
Weiterbildungsangebote
- Language reimbursement program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GetYourGuide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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GEGetYourGuide
Senior Data Analyst, Customer Care Analytics(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Data Science
Nejo KI-Zusammenfassung
Developing customer care analytics and deep-dive modeling for travel experiences. Production-grade SQL and Python skills required. Hybrid work, annual personal growth budget.
Anforderungen
- 5+ years relevant experience in analytics or data science role
- Production-grade SQL
- Strong working knowledge of Python
- Experience with experimentation (statistics, assumptions, evaluation)
- Strong statistical background
- Proficiency with advanced statistical methods
- Strong stakeholder management
- Ability to operate with senior leaders
- Turn messy questions into structured analysis
- Create crisp narratives
- Drive decisions with measurable business impact
- Strong customer mindset
- Understand user behavior
- Understand the 'why' behind numbers
- Excellent communication skills
- Influence without authority
- Align teams around shared metrics and priorities
- Experience with data visualization tools
- Experience with reporting tools
- Experience in Customer Care within a marketplace
- Familiarity with ETL/orchestration tools
- Familiarity with big data tooling
- Experience working in agile product teams
- Experience in cross-functional mission setups
- Exposure to LLM APIs
- Experience mentoring analysts
- Experience managing analysts
Aufgaben
- Partner with Customer Care to support travelers and protect trust
- Collaborate with Care leadership, Product, and Analytics teams
- Define and drive the strategic Care analytics backlog
- Create and evolve metrics, models, and dashboards for Care
- Deliver deep-dive modeling for step-change decisions
- Quantify drivers and trade-offs for contacts, refunds, CSAT, and channel performance
- Communicate Care insights to Product, Marketing, and Operations
- Champion hypothesis-driven decision-making
- Raise the bar on rigor, evaluation, and impact measurement
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- SQL
- Python
- Looker
- Jupyter Notebooks
- Airflow
- Spark
- Hive
- OpenAI
- Gemini
- Anthropic
Benefits
Flexibles Arbeiten
- Hybrid working approach
- Work from anywhere (30 days/year)
Sonstige Zulagen
- Annual personal growth budget
Mentoring & Coaching
- Mentorship programs
Team Events & Ausflüge
- Quarterly team events
- Yearly company-wide events
Öffi Tickets
- Monthly transportation budget
Gesundheits- & Fitnessangebote
- Monthly fitness budget
- Health and wellness benefits
Mitarbeiterrabatte
- Discounts on activities
Weiterbildungsangebote
- Language reimbursement program
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GetYourGuide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
GetYourGuide
Branche
Tourism
Beschreibung
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Noch nicht perfekt?
- Tourlane GmbH
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