Beschreibung

As a Senior Customer Success Manager, you will manage a diverse portfolio of customers, ensuring smooth onboarding and driving product adoption. This role involves building strong partnerships, identifying growth opportunities, and collaborating across teams to enhance the customer experience.

Anforderungen

• •5-7 years of experience in Customer Success, Key Account Management, or related role
• •Proven success in owning renewals and reducing churn
• •Strong communication and relationship-building skills
• •Track record in functional and informal leadership
• •Data-driven mindset with strong problem-solving and strategic thinking abilities
• •Technical fluency with CRM and CS platforms (HubSpot, Salesforce, Gainsight); knowledge of integrations and APIs
• •Fluency in English (written and verbal); German is a plus
• •Dedication, consistency, and motivation to influence customer outcomes and CS function evolution

Aufgaben

• •Lead onboarding processes for new customers
• •Create scalable approaches for quick value realization
• •Act as a trusted advisor for account stakeholders
• •Build long-term partnerships by understanding customer goals
• •Own renewal negotiations and collaborate on strategy
• •Monitor account health to prevent churn
• •Identify upsell and cross-sell opportunities
• •Collaborate with Support, Sales, Marketing, Engineering, and Product
• •Shape the customer journey with real-world feedback
• •Share expertise to strengthen the team and encourage knowledge sharing
• •Use metrics to anticipate risks and guide engagement strategy
• •Present findings to align internal priorities
• •Suggest improvements for digital fluency and process efficiency

Tools & Technologien

Benefits