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Senior CRM Manager(m/w/x)
Workflow strategy, data governance, and staff tool development for a luxury watchmaker. Solid experience in CRM operations within luxury retail or consumer goods, plus regular international travel expected. Watch to wear/buy program, 18-week maternity leave, work from home option.
Anforderungen
- Thriving in a collaborative environment
- Openness to regular travel between offices and abroad
- Solid experience in CRM operations, data-driven marketing, or digital transformation within luxury, retail, or consumer goods
- Strong knowledge of CRM platforms (Salesforce Service Cloud a plus)
- Knowledge of Power BI
- Advanced Excel skills (formulas, automation, data cleaning)
- Strong experience with CRM automatic & lifetime journeys
- Solid experience in leading cross-functional projects
- Detail-oriented
- Structured approach
- Collaborative mindset
- Passion for customer experience and retail excellence
- Fluent English
- French language skills (a plus)
- Availability for travel between offices and abroad
- Flexibility regarding international travel
Aufgaben
- Lead CRM workflow strategy, design, and optimization
- Ensure CRM data quality
- Manage data governance and compliance
- Develop tools to enhance staff capabilities
- Partner with retail and marketing teams
- Train boutique staff
- Align on clienteling tactics
- Boost CRM tool adoption
- Build and optimize CRM automatic journeys
- Create advanced Salesforce reports
- Perform ongoing data quality checks
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Französisch – Grundkenntnisse
Tools & Technologien
- CRM platforms
- Salesforce Service Cloud
- Power BI
- Excel
Benefits
Flexibles Arbeiten
- Work from home
Sonstige Vorteile
- Watch to wear/buy program
Boni & Prämien
- Referral program
Weiterbildungsangebote
- Development opportunities
Großzügige Elternzeit
- 18-week maternity leave
Lockere Unternehmenskultur
- Culture of feedback
Noch nicht perfekt?
- BreitlingVollzeitmit HomeofficeBerufserfahrenZürich
- Swarovski
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Senior CRM Manager(m/w/x)
Workflow strategy, data governance, and staff tool development for a luxury watchmaker. Solid experience in CRM operations within luxury retail or consumer goods, plus regular international travel expected. Watch to wear/buy program, 18-week maternity leave, work from home option.
Anforderungen
- Thriving in a collaborative environment
- Openness to regular travel between offices and abroad
- Solid experience in CRM operations, data-driven marketing, or digital transformation within luxury, retail, or consumer goods
- Strong knowledge of CRM platforms (Salesforce Service Cloud a plus)
- Knowledge of Power BI
- Advanced Excel skills (formulas, automation, data cleaning)
- Strong experience with CRM automatic & lifetime journeys
- Solid experience in leading cross-functional projects
- Detail-oriented
- Structured approach
- Collaborative mindset
- Passion for customer experience and retail excellence
- Fluent English
- French language skills (a plus)
- Availability for travel between offices and abroad
- Flexibility regarding international travel
Aufgaben
- Lead CRM workflow strategy, design, and optimization
- Ensure CRM data quality
- Manage data governance and compliance
- Develop tools to enhance staff capabilities
- Partner with retail and marketing teams
- Train boutique staff
- Align on clienteling tactics
- Boost CRM tool adoption
- Build and optimize CRM automatic journeys
- Create advanced Salesforce reports
- Perform ongoing data quality checks
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Französisch – Grundkenntnisse
Tools & Technologien
- CRM platforms
- Salesforce Service Cloud
- Power BI
- Excel
Benefits
Flexibles Arbeiten
- Work from home
Sonstige Vorteile
- Watch to wear/buy program
Boni & Prämien
- Referral program
Weiterbildungsangebote
- Development opportunities
Großzügige Elternzeit
- 18-week maternity leave
Lockere Unternehmenskultur
- Culture of feedback
Über das Unternehmen
Breitling
Branche
Manufacturing
Beschreibung
The company is dedicated to reshaping watchmaking with a legacy since 1884, focusing on crafting timepieces that embody casual elegance and sustainability.
Noch nicht perfekt?
- Breitling
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