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Section Manager, Technical Support(m/w/x)
Leading and developing 5-10 engineers, managing customer escalations for physical-digital software. Leadership experience managing 5-10+ person engineering teams and complex enterprise applications knowledge required. Flexible hybrid work model.
Anforderungen
- Proven leadership experience managing technical or support teams (5–10+ people)
- Strong customer mindset, passion for excellent service and outcomes
- Strong understanding of technical troubleshooting methodologies and complex enterprise applications
- Ability to manage multiple priorities and customer escalations in a fast-paced environment
- Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience
Aufgaben
- Lead and develop 5–10 Technical Support Engineers
- Drive team performance and engagement
- Foster professional growth for team members
- Ensure timely resolution of customer technical issues
- Manage customer escalations
- Maintain high support quality
- Manage daily technical support operations
- Provide guidance on complex support cases
- Provide direction for customer situations
- Execute action plans and initiatives
- Ensure alignment with global Technical Support strategies
- Collaborate with internal teams cross-functionally
- Improve support processes
- Enhance customer outcomes
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Hybrid working model with flexibility
Noch nicht perfekt?
- MARKT-PILOTVollzeitmit HomeofficeSeniorStuttgart
- Thales Deutschland GmbH
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Section Manager, Technical Support(m/w/x)
Leading and developing 5-10 engineers, managing customer escalations for physical-digital software. Leadership experience managing 5-10+ person engineering teams and complex enterprise applications knowledge required. Flexible hybrid work model.
Anforderungen
- Proven leadership experience managing technical or support teams (5–10+ people)
- Strong customer mindset, passion for excellent service and outcomes
- Strong understanding of technical troubleshooting methodologies and complex enterprise applications
- Ability to manage multiple priorities and customer escalations in a fast-paced environment
- Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience
Aufgaben
- Lead and develop 5–10 Technical Support Engineers
- Drive team performance and engagement
- Foster professional growth for team members
- Ensure timely resolution of customer technical issues
- Manage customer escalations
- Maintain high support quality
- Manage daily technical support operations
- Provide guidance on complex support cases
- Provide direction for customer situations
- Execute action plans and initiatives
- Ensure alignment with global Technical Support strategies
- Collaborate with internal teams cross-functionally
- Improve support processes
- Enhance customer outcomes
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Hybrid working model with flexibility
Über das Unternehmen
PTC
Branche
IT
Beschreibung
The company develops software that integrates the physical and digital worlds to enhance operations and product creation.
Noch nicht perfekt?
- MARKT-PILOT
Engineering Manager(m/w/x)
Vollzeitmit HomeofficeSeniorStuttgart - Thales Deutschland GmbH
Director Engineering - Secure Communication and Information Systems(m/w/x)
Vollzeitmit HomeofficeSeniorStuttgart - Thales Deutschland GmbH
Software Engineering Manager – Secure Communication & Information Systems(m/w/x)
Vollzeitmit HomeofficeSeniorStuttgart - SPARETECH
(Junior) Engineering Manager - IDE(m/w/x)
Vollzeitmit HomeofficeSeniorStuttgart, München - Holman GmbH
Leiter Sales Support & Consulting(m/w/x)
Vollzeitmit HomeofficeManagementStuttgart