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BI
Bio-Techne
vor 2 Monaten

Scientific Support Manager(m/w/x)

Düsseldorf
VollzeitVor OrtSenior

Beschreibung

As a Scientific Support Manager, you will lead a dynamic team across EMEA, ensuring exceptional customer experiences while driving operational excellence. Your role involves managing escalations, maintaining quality standards, and delivering impactful training sessions to enhance customer engagement.

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Anforderungen

  • •MSc or PhD in Life Sciences
  • •7+ years relevant lab/industry experience
  • •3+ years in a leadership role
  • •Fluency in German and English
  • •Strong knowledge of life science tools
  • •Strong coaching and mentoring experience
  • •Excellent communication skills
  • •Experience in customer-facing or technical support roles
  • •Passion for teaching and communicating science
  • •Demonstrated 'Customer First' mentality
  • •Ability to handle sensitive situations tactfully
  • •Proficiency with Microsoft Office and CRM
  • •Familiarity with ISO and cGMP guidelines
  • •Willingness to travel up to 20%

Ausbildung

Master-Abschluss
ODER
Doktor / Ph.D.

Berufserfahrung

7 Jahre

Aufgaben

  • •Lead and mentor the EMEA Scientific Support team
  • •Manage team performance through workload oversight and operational metrics
  • •Conduct regular performance reviews and coaching
  • •Oversee recruitment, onboarding, and staff development
  • •Monitor team performance and provide reports to leadership
  • •Align departmental budgets and schedules with corporate requirements
  • •Manage the EMEA customer escalation process
  • •Collaborate with quality, product management, and operations to resolve issues
  • •Act as a technical liaison between sales, marketing, and laboratory teams
  • •Coordinate activities between Technical Service, Customer Care, and Sales
  • •Drive continuous improvement and maintain operational rigor
  • •Ensure adherence to quality metrics and compliance standards
  • •Oversee Field Notifications, Product Discontinuations, and Change Notifications
  • •Support Product Material Review Board and Product Change reviews
  • •Approve investigations for product non-conformance
  • •Maintain compliance with safety and regulatory standards
  • •Oversee demo laboratory and demonstration facilities
  • •Support inventory management and equipment maintenance
  • •Contribute to strategic planning for support capabilities
  • •Design and deliver impactful customer training sessions
  • •Host customer visits and seminars
  • •Facilitate internal and external product training academies

Tools & Technologien

Microsoft OfficeCRMLIMS

Sprachen

Deutsch – verhandlungssicher

Englisch – verhandlungssicher

Benefits

Attraktive Vergütung

  • •Competitive wages
  • •Employee stock purchase plan

Sonstige Vorteile

  • •Extensive benefits
  • •Employee resource groups

Betriebliche Altersvorsorge

  • •Retirement programs

Mentoring & Coaching

  • •Mentorship

Karriere- und Weiterentwicklung

  • •Promotional opportunities

Weiterbildungsangebote

  • •Training and development
  • •Internship programs

Lockere Unternehmenskultur

  • •International and diverse working environment
  • •Culture of caring and belonging

Gemeinnützige Ausrichtung

  • •Volunteer and charity events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Bio-Techne erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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