Beschreibung

You will lead technical planning and design efforts, ensuring that client requirements are met while collaborating with various teams. Your role includes documentation, client support, and effectively managing project deliverables.

Anforderungen

• •2+ years experience in project driven work
• •5+ years work experience as IT systems administrator
• •Excellent written and verbal communication skills
• •Proven extensive technical knowledge
• •Strong technical background in Linux system administration
• •Ability to deal with ambiguity and competing priorities
• •Ability to present technical issues to non-technical audiences
• •Ability to operate in a fast paced environment
• •Knowledge of ITIL Process Framework

Aufgaben

• •Collaborate with Project Management to meet client requirements.
• •Lead technical planning and design sessions with clients.
• •Coordinate with technical and product development teams.
• •Stay updated on emerging processes and technologies.
• •Author and update internal and external documentation.
• •Assist clients in understanding solution design.
• •Provide training support for complex enhancements.
• •Extract information from unclear customer requirements.
• •Work with Service Transition Project Manager on deliverables.
• •Drive Knowledge Transfer process and capture SOPs.
• •Ensure all configuration items are imported and discovered.
• •Complete deployment and tuning of monitoring.
• •Configure prioritization and queuing of incident tickets.
• •Set thresholds for automatic problem management.

Tools & Technologien