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HAHager Group

Project Business Quality Senior Manager(m/w/x)

Blieskastel
VollzeitVor OrtSenior

Strategic quality assurance across project lifecycles, leading certification and risk management for digital solutions. 10+ years in strategic, international quality roles with certification and risk management expertise required. Strategic partnership with engineering and operations, international project scope.

Anforderungen

  • University degree in Engineering, Quality Management, or related field
  • At least 10 years of experience in strategic and international quality roles
  • Strong expertise in certification processes, risk management, and quality standards
  • Proven experience in COPQ management, customer complaints, and field quality support
  • Familiarity with quality tools and methods like Six Sigma, FMEA, 8D, and statistical problem solving
  • Demonstrated ability to lead cross-functional and international teams
  • High level of customer orientation, resilience, and professionalism in handling escalations
  • Excellent communication, analytical, and stakeholder management skills
  • Hands-on mentality with strategic foresight to drive quality as a business enabler

Aufgaben

  • Develop a high-performing functional organization aligned with project business needs
  • Act as a strategic partner to engineering, operations, and product management
  • Define and implement quality assurance processes across the project lifecycle
  • Ensure compliance with regulatory, customer, and certification requirements
  • Lead certification and risk management activities
  • Oversee technical documentation and align quality standards with project tenders
  • Manage the Customer Complaint and Resolution Process (CCRP)
  • Ensure timely resolution and root cause analysis of customer complaints
  • Monitor and reduce the Cost of Poor Quality (COPQ)
  • Manage warranty topics and develop guidelines for quality cost avoidance
  • Define and monitor quality standards for installation and commissioning
  • Drive root cause analysis and continuous improvement projects
  • Share best practices across local and global teams
  • Drive feedback loops with customers and partners for improvement opportunities
  • Lead partner quality audits and onboarding processes
  • Develop structured certification and qualification processes
  • Create and maintain dashboards to track key quality indicators
  • Leverage data analytics to identify trends and support decision-making

Berufserfahrung

  • 10 Jahre

Ausbildung

  • Bachelor-Abschluss

Sprachen

  • Englischverhandlungssicher

Tools & Technologien

  • Six Sigma
  • FMEA
  • 8D
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