amp
Product Operations Coordinator(m/w/x)
Vollzeitmit HomeofficeJunior
München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
AIAily Labs SLU
Junior Business Resiliency & Delivery Specialist(m/w/x)
München
Vollzeitmit HomeofficeJunior
Nejo KI-Zusammenfassung
Supporting incident management and SLA tracking for AI-driven enterprise software. 0-2 years operations or delivery experience required. Hybrid work, encouragement of new technologies and experimentation.
Anforderungen
- 0-2 years of experience in operations, delivery, support, or technical roles
- Exposure to incident management, service support, or delivery environments
- Experience in SaaS or tech environment
- Basic understanding of web/mobile applications and system interaction
- Familiarity with ticketing systems (e.g., Jira Service Management)
- Exposure to monitoring tools (e.g., DataDog, Sentry)
- Understanding of SLAs, priorities, and incident workflows
- Basic knowledge of cloud environments (AWS/Azure)
- Strong organizational and coordination skills
- Attention to detail and structured process adherence
- Clear and professional communication
- Ability to stay calm and structured under pressure
- Willingness to learn and grow in fast-paced environment
- Exposure to on-call or incident management environments
- Familiarity with Agile delivery processes
- Basic understanding of DevOps or platform operations
- Interest in reliability, delivery governance, or service operations
Aufgaben
- Support incident management and SLA tracking
- Assist in managing incidents across channels
- Ensure proper prioritization and timely follow-up
- Support communication during incident resolution
- Learn and support operational processes
- Work with senior members on incident handling
- Support ticket management and delivery workflows
- Assist with platform monitoring and risk escalation
- Monitor alerts and platform health indicators
- Identify unusual patterns and escalate issues
- Support delivery coordination
- Track deployments and identify blockers
- Maintain visibility across teams
- Support reporting and insights
- Prepare reports on incidents and SLA performance
- Contribute to identifying trends and areas for improvement
- Contribute to continuous improvement
- Improve on-call, service support, and delivery processes
- Identify gaps and suggest improvements
- Maintain operational documentation
- Create and update incident handling procedures
- Maintain delivery guidelines
Ausbildung
- Pflichtschulabschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Jira Service Management
- DataDog
- Sentry
- AWS
- Azure
Benefits
Flexibles Arbeiten
- Hybrid work mode
Moderne Technikausstattung
- Encouragement of new technologies
Startup-Atmosphäre
- Encouragement of experimentation
- Freedom to explore future technologies
Team Events & Ausflüge
- Cool and fun offsites
- Regular casual get-togethers
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Aily Labs SLU erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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AIAily Labs SLU
Junior Business Resiliency & Delivery Specialist(m/w/x)
München
Vollzeitmit HomeofficeJunior
Nejo KI-Zusammenfassung
Supporting incident management and SLA tracking for AI-driven enterprise software. 0-2 years operations or delivery experience required. Hybrid work, encouragement of new technologies and experimentation.
Anforderungen
- 0-2 years of experience in operations, delivery, support, or technical roles
- Exposure to incident management, service support, or delivery environments
- Experience in SaaS or tech environment
- Basic understanding of web/mobile applications and system interaction
- Familiarity with ticketing systems (e.g., Jira Service Management)
- Exposure to monitoring tools (e.g., DataDog, Sentry)
- Understanding of SLAs, priorities, and incident workflows
- Basic knowledge of cloud environments (AWS/Azure)
- Strong organizational and coordination skills
- Attention to detail and structured process adherence
- Clear and professional communication
- Ability to stay calm and structured under pressure
- Willingness to learn and grow in fast-paced environment
- Exposure to on-call or incident management environments
- Familiarity with Agile delivery processes
- Basic understanding of DevOps or platform operations
- Interest in reliability, delivery governance, or service operations
Aufgaben
- Support incident management and SLA tracking
- Assist in managing incidents across channels
- Ensure proper prioritization and timely follow-up
- Support communication during incident resolution
- Learn and support operational processes
- Work with senior members on incident handling
- Support ticket management and delivery workflows
- Assist with platform monitoring and risk escalation
- Monitor alerts and platform health indicators
- Identify unusual patterns and escalate issues
- Support delivery coordination
- Track deployments and identify blockers
- Maintain visibility across teams
- Support reporting and insights
- Prepare reports on incidents and SLA performance
- Contribute to identifying trends and areas for improvement
- Contribute to continuous improvement
- Improve on-call, service support, and delivery processes
- Identify gaps and suggest improvements
- Maintain operational documentation
- Create and update incident handling procedures
- Maintain delivery guidelines
Ausbildung
- Pflichtschulabschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Jira Service Management
- DataDog
- Sentry
- AWS
- Azure
Benefits
Flexibles Arbeiten
- Hybrid work mode
Moderne Technikausstattung
- Encouragement of new technologies
Startup-Atmosphäre
- Encouragement of experimentation
- Freedom to explore future technologies
Team Events & Ausflüge
- Cool and fun offsites
- Regular casual get-togethers
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Aily Labs SLU erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Aily Labs SLU
Branche
IT
Beschreibung
Aily Labs is rethinking enterprise software by leveraging the AI revolution, focusing on insights and decisions. Founded in 2020, the company has grown to 350 people.
Noch nicht perfekt?
- amp
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